Institute on Aging

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  I don't like the way those drivers drive. Most of them drive too fast and several have almost hit my car. This place needs to remind those people driving that' it's not their car. The Latin woman at the front desk on 30th Street was rude to my friend just because she was Asian.

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  Jul 7, 2026

• Google1/5

  Currently working with 4th caseworker, either this caseworker quit figures out this place is fraud or they stop the caseworker from helping you.

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  Jun 2, 2026

• Google1/5

  With me this organization has lied, apologized and misrepresented themselves over the phone. If you are African American and not 85 they can't help you or me. Do not trust all of them. Some employees do care and others lie and do not do anything but get paid and go home. No help your someone like me. Patientd only last so long when you are being lied to. Shame on Natalie and Fatima. .

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  Apr 24, 2026

• Google5/5

  My father required 24/7 care for dementia in a skilled nursing facility for two-and-a-half years, and I had an excellent experience with Institute on Aging. Whenever a caregiver could not make a shift, a replacement was quickly found. On the rare occasions when a caregiver was not providing adequate care, the manager quickly found another caregiver without my having to ask. This was important because I did not live close by and could not closely monitor the caregiving myself. Caregivers accompanied my father on occasional outings, and during one summer, caregivers were even provided to accompany him to a favorite vacation spot for a few days. There was excellent coordination between the staff at the skilled nursing facility and Institute on Aging, so I never had to worry about whether or not my father was receiving the high level of care that he required.

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  Sep 10, 2025

• Google1/5

  I was reading reviews for this place as my family is deciding where to send my great aunt for memory care and I saw on YouTube video of a woman driving the van aggressively and threw bottles out of the window at another car. I’m thinking residents were inside. She then tried to lie and say she was being harassed to avoid consequences. If you’re thinking about this place I would not send my loved one here if that woman is working there. She is unhinged and aggressive and dangerous for residents. Her behavior was insane.

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  May 19, 2025

• Google5/5

  I am very satisfied with the outstanding service I have received from Johnson Victor who has been my caregiver since the end of September 2024 until now. He is outstanding in every possible detail, in every task he performs. I feel so fortunate to have his services. I also have the services of Erminia Sedeno. and she has been equally as outstanding as Johnson. I am very satisfied with the services the Institute on Aging has provided me, especially Tanya Obear. She goes out of her way to provide the services I need. These people are here when I need them.

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  Apr 14, 2025

• Google5/5

  The 2 caregivers we have are very good at taking care of our mother with Alzdrmentia. The day caregiver is attentive and diligent with engaging our mom in various activities from physical therapy exercises to vocal exercises. Our night shift caregiver is also very good and helps her with toileting, showering and in general making sure she doesn’t wander around at night. Our mom likes them both and is cooperative which at times is more difficult when family members try to engage her in similar ways.

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  Mar 21, 2025

• Google5/5

  5 stars!?!? Forget that - its more like 7 stars!!! May and all of the IOA caregivers have been more than professional and empathetic and willing to do anything to care for my wife. They have done everything to accommodate us and I could not ask for more. They try 100% and are my first choice when it comes to my wife's needs. You don't need any other agency or group.

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  Mar 5, 2025

• Caring.com5/5

  I was a volunteer at Coronet Lifeways, and I had a great experience working with all range of professionals: Care givers, nurses, office staff, etc. I wish this organization to get great amount of support from community, city, and state. Best of luck!

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  Dec 19, 2012

• Caring.com5/5

  Ever since I walked in to the Institute on Aging, I was pleasantly impressed with the level of professionalism of its employees and high quality of service provided. I truly appreciate everything this agency does for the community.

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  Visitor

  Jun 20, 2012

• Caring.com3/5

  Well staffed, many languages spoken, friendly nursing staff. But poor physician to patient ratio, poor location, limited hours, limited activities.

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  Family member

  Feb 23, 2012

• Caring.com5/5

  When I started to look at home care agencies for an elderly friend of mine I discovered a local organization called On Lok. Since they were founded in San Francisco in the late 1970's I became even more curious as to what they did and who they were. I discovered that they pioneered an approach to senior care that provided one stop shopping for their patients: health and dental care, social services, transportation, meal delivery and nutrition, day care activities and home care visits. The PACE program is a model for many other senior care facilities throughout the nation. I was impressed at how the program focuses on providing services to seniors that allow them to stay in their homes and communities. Knowing how independent my friend is, I thought this would be a great program for him. Ultimately my friend declined to sign up as he is fiercely independent and unwilling to have people care for him. Despite his reluctance, I know exactly who I am going to contact should he need some assistance. I would highly recommend this organization to anyone looking for assistance in caring for an aging family member or friend.

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  Jul 11, 2011