Brookdale Chanate

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom4/5

  Brookdale Chanate

  Everyone at Brookdale Chanate was extremely helpful, kind, and competent. The facility was clean, quiet, tidy and met all expectations. A special shout out to (name removed) and her staff in the dementia care area. She is the best of the best and led the care for our sister. She is Brookdale's most valuable asset!

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  Family member

  Aug 25, 2026

  Verified
• A Place for Mom4/5

  The lady that took me on the tour was wonderful and showed me around, introduced me to residents, and took time to answer my questions. My only negative of the experience was I had scheduled my appointment ahead of time and shared the urgency of my situation in finding placement and when I showed up it was like a surprise that I was there. So I think there is a break in communication somewhere. For a facility of that size it looked like a wonderful place and if your loved one is used to being social I can see this as a place where they would do well. My mom is more reserved and I knew immediately that it wasn’t for her, however it looked like the perfect place for someone more extroverted.

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  Rebecca C. · Visitor

  Aug 17, 2026

• A Place for Mom5/5

  Brookshire Chanate is located in a beautiful nature setting on a hill with trees everywhere. The apartments are clean, moderate and beautifully designed. (name removed) was wonderful. She gave us a thorough tour and answered all our questions. The food smelled wonderful.! We are delighted that they had an apartment available for my mom with 24/7 access to staff.

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  Sabrina A. · Visitor

  Aug 3, 2026

• A Place for Mom5/5

  I recently took a tour of the Brookdale on Chanate Road in Santa Rosa. As soon as I drove up into the parking lot, I had a positive feeling inside. The appearance of the facility is beautiful and the inside of the facility met all my expectations. (name removed) and (name removed) answered all my questions and concerns as well as asking me important questions. It was a pretty emotional meeting for me as this is the first place that I visited, and they were very compassionate and patient with listening to everything that I had to say. They showed me the menu, which looked very appetizing and reassured me that they could handle all of my father’s dietary needs. I then took a tour of the apartments and the grounds and it met all of my expectations. I also paid attention to how the residents and the employees interacted with each other, and it was very comforting, and everybody looked happy. They also offered many fun activities. I’d feel comfortable, leaving the care of my loved ones in their hands.

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  Visitor

  Jul 31, 2026

• A Place for Mom4/5

  Overall would recommend

  The care staff have been wonderful and provided care, kindness and compassion for my dad while he was at Brookdale Chanate. The facility is kept up and provides a safe environment for its residents.

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  Family member

  Jul 15, 2026

  Verified
• Caring.com5/5

  I visited Brookdale Chanate. The outside is beautiful. It's all woodsy, like you're up in Tahoe in the summer. They had fresh-cooked cookies, so as soon as you walked in, you could smell the cookies. They had somebody who planned weekly activities for the residents. They'll take them to the winery, the mall, and they'll take them on a trip down to the coast. They had a Valentine's Day dance, and all the residents got to come to the dance. That place had a lot of activities for the residents to participate in. The staff was great. The gentleman who gave us the tour was very informative. We would run into residents in both assisted living and memory care and talk to them. It was older than the other place, like it had been there longer, but it was still beautiful on the inside. There was a concern at first. Some of the rooms in the memory care had a sliding glass door, but they made it so that the residents couldn't open the door. They can only open it an inch to get air. Some of the rooms were really roomy and spacious.

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  Visitor

  Apr 20, 2026

• A Place for Mom5/5

  Exception place all round my favorite of five I have seen. Beautiful setting and smiling residents visible. The first guide who asked about my health and stamina in my search for a place for my sister. That he cared to ask was a first in the five places I have visited, but not a deal maker, but I can’t help hoping that his caring concern is an accurate representation of the facility’s care C and professionalism.

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  Judith F. · Visitor

  Mar 29, 2026

• A Place for Mom4/5

  The staff, especially the lady giving the tour was warm and eager to help. I actually witnessed residents using the facilities. The studio had a little nook for a bed which made it more inviting. It was less fancy than some I toured. ( in a good way).

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  Visitor

  Dec 30, 2025

• A Place for Mom5/5

  Review for Brookdale Chanate

  Excellent service, friendly and attentive. So far I am very pleased with everything.

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  Resident

  Dec 10, 2025

  Verified
• Google5/5

  It took awhile for us to come to terms with our elderly parent needing to be in a "home". She wasn't ready for assisted living but wasn't able to live in her own place. The hybrid situation offered by Brookdale is perfect! Her apartment is adorable. She has been there six months now and couldn't be happier! They make sure she is included on the regular outings; everyone says "hi" by name when we pass; she eats well and enjoys the social scene of the dining room; they put her hearing aids in for her each morning and out each evening. She is enjoying life! The staff is wonderful. We are so fortunate to have her loving life at Brookdale. I'm disappointed we struggled for two years deciding whether she should move in. Normally, she is quite clingy with her son (my husband) but yesterday told him not to visit as she had plans to go to San Rafael and wouldn't be home!

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  Dec 3, 2025

• A Place for Mom5/5

  Chanate is a winner

  The building itself in its woodland setting is warm, full of light and lovely. The staff and residents are welcoming and friendly. The meals are excellent. This is WAY different from the other glass and steel places we visited.

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  Elizabeth F. · Resident

  Sep 11, 2025

  Verified
• A Place for Mom3/5

  Brookdale Chanate works hard to please your loved ones

  The management team has been changing a lot this year! Hopefully they will stay still now. I like the staff now. They try hard.

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  Family member

  Sep 3, 2025

  Verified
• A Place for Mom4/5

  Caring staff and comfortable living

  I am responsible for my 96 year old former neighbor who is now 96. He entered assisted living at Brookdale Chanate three years ago. In the past year, he moved to the Memory Care unit there. The staff at Brookdale has been attentive, kind and helpful. They all know the residents by name and understand their habits and needs. The dining room in the main building is lovely and food is good. The facility is clean and never smells bad. The staff in the memory care unit works hard to engage the residents. They handle medical emergencies well. There has been a lot of turnover at the executive level but there is now a new ED in place. I would recommend.

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  Susanne L. · Family member

  Jun 18, 2025

• A Place for Mom5/5

  Brookdale Chanate review

  I never stayed at Brookdale Chanate, but we had a wonderful friend who stayed there briefly. I loved the atmosphere at Brookdale Chanate and the lady in charge of sales, (name removed) did everything she could to make it comfortable for our friend. On a scale of 5, (name removed) is a 5000. So, overall experience, 5. Value for the money, 5. Activities, 5. Food and dining room, 5. Administrative staff, don't know. Cleanliness, 5. Friendliness, 5. Quality of care: this was the issue for our friend. He really needed attentive care by CNAs - maybe he needed more care than can be offered by an assisted living facility. I think if he were alive today, he would say a 1 or 2. He ended up in a high end board and care that met his needs entirely.

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  Family member

  Apr 3, 2025

  Verified
• A Place for Mom4/5

  Brookdale Chanate

  The staff in memory care was very attentive to my sister. Quality of food. Yes, we would recommend Brookdale Chanate to other families based on the experience we have had so far.

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  Family member

  Mar 18, 2025

  Verified
• Caring.com5/5

  I liked the location of Brookdale Chanate. I liked the staff. The people were very, very professional, kind, and compassionate. I was very, very impressed. The facilities were clean, and it was very quiet. At first, I was going to pick Brookdale Chanate because of the location, but I decided to go with the other place because it had more lighting and it was brighter. Brookdale Chanate is in amongst the redwoods, so it's darker, and the view out of the room was just a big redwood tree, but it was nice. I was impressed with the size and layout of the rooms, even the shared rooms. They were good-sized rooms.

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  Visitor

  Mar 7, 2025

• A Place for Mom3/5

  Lovely place if you don't need assisted living

  Surroundings are lovely Its clean and I love my studio. The staff is nice and the residents are friendly, The meals are very good. My complaint is with management. Not enough staff and a high turnover in management, The director we have is temporary and divides his time with another Brookdale facility. When I get my bill it bills me for services but doesn't explain what they are. I have to get the proper person to explain what I am paying for this is just wrong. Found I was being billed for services i wasn't getting. I am in a wheelchair and need a walker to stand up. I am at their mercy I have to be pushed to meals and activities. Sometimes waiting up to 45 minutes. Today was a good day everyone came on time. Just wish they would have more staff and permanent management.

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  Resident

  Feb 17, 2025

• Caring.com4/5

  My wife has been in Brookdale Chanate for three weeks now. I found it very calming. It is upscale, very clean, and well-lit. There were many caregivers and service staff that were doing what I thought were very credible jobs having seen many others on my tours. I like the layout of this particular structure. It has elevators because it's on several different levels. The location of the facility itself is in its own small mountain area, and it's nestled within a larger residential community, so it's very, very quiet and very private. So far, the level of care has been extraordinarily good. I like the way that they pay attention to my wife as well as care for her. That's the most important thing. To keep them busy, they have regular exercise classes and arts and crafts. I haven't been there often enough to see my wife participate, but I know she is participating. Her daughter has been there several times, and she sent me photographs of things she's doing. My wife is very, very gregarious, and she likes interacting with people. I've had several meals there in the memory care unit. The facilities are very clean. The service is good. The food is excellent. The people I've sat with that are part of my wife's community are very nice, too. Most of them we've spoken with are engaging, and they can carry on a reasonable conversation. I also got a lot of assistance from the staff moving in my wife's furniture to get into her apartment. It's very, very welcomed at the time. And there's a good ratio of assistants to the population, more so than in many places I saw.

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  Family member

  Nov 17, 2024

• A Place for Mom4/5

  Brookdale Chanate review

  Improvements could be cleaning patient rooms better, especially the floor. However, yes I would recommend them to other families.

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  Family member

  Oct 22, 2024

  Verified
• A Place for Mom4/5

  Our families experience

  Overall the staff members at Brookdale Chanate seemed friendly was a little concerned about care but they were going through some transitions at that time so I cannot be certain now. I would say to meet with the director personally that was one of my issues at the time we kind of were handed off to other people at times

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  Family member

  Aug 2, 2024

  Verified