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Key information
Carlton Plaza of San Jose is a 183-resident assisted living community in San Jose. It has been licensed since September 1999.
It also offers independent living and memory care. The nearest hospital, Kaiser Foundation Hospital-San Jose, which has an emergency room, is 3 miles away.
Inspectors have visited 20 times since November 2023, most recently on September 23, 2026. State licensing inspectors (CCLD) cited 3 citations in that time (1 Type A and 2 Type B). Regulators looked into 10 complaints in that time (1 substantiated, 1 unsubstantiated and 8 unfounded).
Rating and inspection report
Official rating
Care & pricing
Care available
- Licensed capacity
- 183 beds
- State license
- CA 435200727 · Active
Pricing
- Assisted living / Studio: $4,895 per monthAssisted living
- Assisted living / One Bedroom: $6,595 per monthAssisted living
- Assisted living / Two Bedroom: $8,995 per monthAssisted living
- Independent living / Studio: $4,895 per monthIndependent living
- Independent living / One Bedroom: $6,595 per monthIndependent living
- Independent living / Two Bedroom: $8,995 per monthIndependent living
- Memory care / Shared Bedroom: $8,595 per monthMemory care
Other fees
- One time community fee: $6,500 one-time
- Second person fee: $1,200 per month
Payment types accepted
Room type
- 1 Bedroom
- 2 Bedrooms
- Studio
- One Bedroom$6,595 per month
- Shared Bedroom$8,595 per month
- Studio$4,895 per month
- Two Bedroom$8,995 per month
Daily life
Details
Facilities
- Activity room
- Air conditioning
- Arts room
- Automatic online payments
- Barber /
salon - Business room
- Cable TV
- Choice menu
- Climate control
- Courtyard
- Covid policy
- Elevators
- Fireplace
- Fitness room
- Furnished
- Game room
- Garden
- Indoor Common Areas
- Kitchenette
- Library
- Locked mailboxes
- Maintenance
- Most utilities included
- Movie room
- Movie theater
- Outdoor Common Areas
- Outdoor common space
- Patio
- Piano
- Postal services
- Private bathroom
- Respite or Short Term Stays Offered
- Same day assessments
- Spa /
sauna / wellness room - Telephone in room
- Video tours offered
- Walking paths
- Wheelchair Accessible Showers
- Wi-Fi and internet access
- Wi-Fi /
high-speed internet - Licensed to serve elderly residents
- State-licensed residential care facility for the elderly (California CDSS)
- Staff description
Activities
- Activities Off-site
- Community-sponsored activities
- Continuing learning experience
- Day trips
- Devotional Activities Offsite
- Devotional Activities On-Site
- Fitness programs
- Movie nights
- Music program
- Outdoor programs
- Planned activities
- Resident run activities
- Scheduled daily activities
- Volunteer program
Services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Administer insulin injections
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beautician
- Bed-bound residents
- Blood sugar monitoring
- Care with behavioral issues
- Catheter
- Colostomy bag
- Concierge
- Continuing learning experience
- Coordination with health care providers
- Covid policy
- Dementia /
memory care - Dementia waiver
- Diabetes care
- Diabetes management (glucose checks)
- Diabetic Care
- Family support services
- G-tubes
- Hearing assistive devices
- Help arranging medical and dental appointments
- Hospice waiver
- Housekeeping
- Hoyer lift
- Incontinence care
- Laundry service /
dry cleaning - Maintenance
- Medication management and reminders
- Mental wellness program
- Mild cognitive impairment
- Most utilities included
- Move in coordination
- Non-ambulatory care
- Outside hospice allowed
- Parkinson's care
- Personal emergency response device
- Postal services
- Preventive health screenings
- Respite program
- Respite (short) stays
- Same-day assessments
- Smoke alarm and sprinkler system
- Special diets (diabetic, renal, pureed)
- Specialized memory care programming
- Staffing & Ancillary Services
- Transportation arrangement (medical)
- Transportation to doctors appointments
- Two person transfers
- Wheelchair accessible
- Wheelchair users accepted
- Wound care
Dining
- All day dining
- Allergy sensitive
- Cafe
- Café/
bistro - Choice menu
- Diabetes diet
- Dining room
- Gluten free
- Kosher meals
- Meal preparation and service
- Meals Provided
- Professional chef
- Restaurant style dining
- Scheduled meals
- Special dietary restrictions
- Three meals a day and snacks, including diets a physician prescribes
- Vegetarian
Safety and security
- Emergency alert system
Transportation
- Complimentary Transportation
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation and parking
- Transportation at Cost
Policies
- Accepts private pay
- Cats Allowed
- Dogs Allowed
- Pet Care Available
- Pet-friendly
- Weight Limit (lbs)
Faith
- Faith Based
Languages spoken on site
- Chinese
- English
- Farsi
- Filipino
- French
- German
- Italian
- Japanese
- Spanish
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 2/10
Reviews
It was great, until it wasn't
We moved my parent into memory care. It seemed good at first, but it quickly became apparent that the staff was not equipped to care for dementia residents who can walk. There was not sufficient supervision or safety measures in place, resulting in numerous injuries. Majority of the residents were wheelchair bound, so if your loved one can't walk, then it might work for you. Food provided was insufficient, and ongoing issues with missing clothes, bedding, and personal items were never addressed. Very unorganized and lack of management oversight. We raised these issues repeatedly, but they never seemed to figure it out. Cost was very expensive, so expected much better quality of care than what was provided. Ended up moving our parent to a residential care facility for more personalized, quality care.
Read full reviewLouise C. · Family member
Dec 21, 2024
- A Place for Mom2.5/5
Overcharging
This is a really nice facility. I am rating them lower because they are charging my mother extra for service they are not performing. My mother takes blood thinners and they charge me $200 per month for monitoring it. They actually don't do anything. I talked with the Nurse Practitioner from the Medicare Advantage plan and she is in there every week and does all the work associated with managing her anti coagulation medication. Perhaps people on other health plans require more effort. Unfortunately it looks like corporate policy over fairness.
Read full reviewFamily member
Sep 10, 2018
Verified Very nice community, Philip was an awesome tour guide and very knowledgeable about the community and residents. The community did not have quite the active and "neighborly" feel that my mother is looking for, but the residents we spoke with seemed very happy there!
Read full reviewVisitor
Oct 28, 2016
An Enjoyable Experience For Mom
My mom is really liking her new home. She likes to play bingo and even won a game recently and called to tell me. The community is a very nice and clean place and it is close to my home. Overall, we are happy with our choice for my mom.
Read full reviewFamily member
Sep 20, 2016
VerifiedA Good Experience
My relative is doing fine at Carlton Senior Living San Jose. It has been going well for him and has been getting a positive experience.
Read full reviewFamily member
Jul 27, 2016
VerifiedLoved this place. Very clean and friendly. Very comprehensive tour given by Patricia. Residents gave me unsolicited recommendations.
Read full reviewVisitor
Mar 4, 2016
nice overall
There was a little miscommunication between the staff and my parents whereby they did not realize that they were going to be the ones making certain decisions, and a few things went wrong due to that miscommunication. Other than that things have gone pretty well overall. It is a nice place with nice staff.
Read full reviewFamily member
Mar 25, 2015
VerifiedYou'd want to hang out there!
I'm very happy with them. It's very upbeat and positive! It's a very pleasant place...you'd want to hang out there! It even smells good! The staff is very friendly and everything from cleanliness to services provided is excellent.
Read full reviewFamily member
Jan 14, 2015
VerifiedToured Tuesday, June 24 @ 11:00 am. Very nice. Community seems large. Staff very nice. Residents seem very happy. Very clean, friendly. Has all the amenities. Lower rating because of pricing.
Read full reviewVisitor
Jun 25, 2014
VerifiedSouth San Jose location. Don't know if Mom would like this location. Did not like apartments and studios seemed claustrophobic. The dining and entertainment areas were very nice. Very long waiting list for one bedroom...6months. Would not consider studio at this facility. Did not see memory care area. Could be cleaner.
Read full reviewVisitor
Jan 16, 2014
VerifiedI really loved it. I had a great lunch over there and they were very nice. It was a toss up between this and another one. If we had lived closer there I would have picked that one. It was really pretty and you want them to have a comfortable place to live. The Carlton Plaza was awesome!
Read full reviewVisitor
Aug 23, 2013
Verifiedgreat place
So far, so good.
Read full reviewFamily member
Jul 27, 2013
VerifiedPets allowed
The reason we chose Carlton Place for my mom is because they allowed her to bring her two cats, which was a big deal for my mom. The area is beautiful and they have lots of trees in the back. They have a smoking area with a gazebo so it is shaded. The staff is very friendly and they know the family members of the residents and address them properly. Carlton Place is just a fantastic place and I would highly recommend it.
Read full reviewSatisfied C. · Family member
Jun 22, 2013
VerifiedThis was my first choice. Excellent customer service by Lauren Powell. Had a lovely lunch and visit with one of the residents. Excellent tour with Lauren. Only two downsides were its distance from Willow Glen and that we wished one could have option for 2 meals a day (for flexibility). Beautiful. Friendly. Clean. Very nice place, and neighborhood.
Read full reviewVisitor
Apr 4, 2013
VerifiedVery nice. Good size Good food, fine salad bar, flexible eating times. Outdoor parking. Fine amenities.
Read full reviewVisitor
Dec 27, 2012
VerifiedBuilding and shared areas are beautiful but rooms are quite small and no stove (small microwave and fridge/sink)
Read full reviewVisitor
Dec 24, 2012
VerifiedA little disappointed. They didn't have us scheduled. so we needed to wait a while for someone to show us around and then she couldn't show us the rooms only the property. Nice grounds and property, but not impressed w/ staff and their friendliness. It was more about how we didn't have a tour booked, then helping us.
Read full reviewVisitor
Dec 17, 2012
Verified