Cogir of San Rafael

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Cogir of San Rafael is hands down the best senior living community in Marin County! The staff are exceptional and truly embody the meaning of love, kindness, and compassion. Kim, the Executive Director, is one of the most caring and genuine people you could ever meet. She truly wants the very best for every resident and their families. Mari and her entire team consistently go above and beyond, providing my loved one with outstanding care, compassion, and attention. I cannot say enough wonderful things about this community. It is such a comfort knowing my loved one is surrounded by people who genuinely care. I would highly recommend Cogir of San Rafael to anyone looking for an exceptional senior living community!

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  Nov 7, 2026

• Google1/5

  DO NOT PUT A LOVED ONE IN THIS TERRIBLE PLACE! Unless you are in a wheelchair and totally immobile, they are not equipped to deal with residents who are more active. Our family member eloped numerous times. Very unsafe environment. Upper management were totally uncommunicative. We have moved my brother in law to a much better place that is safe and shows compassion. The icing on the cake is my sister received a check back from Cogir corporate and it bounced!!! It’s so challenging to have a family member who is so sick but to have to deal with Cogir made it so much worse.

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  Nov 2, 2026

• Google5/5

  ⭐️⭐️⭐️⭐️⭐️ As a Hospice Community Liaison, It is truly a pleasure to serve the residents and families at Cogir in Marin County. The team provides exceptional care, and it is evident that everyone genuinely takes the time to pay attention to the individual needs and well-being of each resident. I’d especially like to give a shout-out to Maria, the Activities Director, whom I have the pleasure of working closely with through storytelling and poetry for the residents. Maria is incredibly involved in creating fun, meaningful, and creative activities. Her enthusiasm and dedication really shine through—and the residents absolutely enjoy it! Cogir is a wonderful community with a team that truly cares. It’s a pleasure to be part of the support and connection they provide to their residents.

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  Oct 8, 2026

• A Place for Mom3/5

  Cogir of San Rafael Memory Care

  Overall experience is a 3.5 because there is no communication with the facility and staff unless something happens like a fall. I would like a weekly phone call telling me how my aunt is doing, if she is making friends etc... The place is very clean. Everyone there is very nice. From what my aunt says, no one checks in on her. I haven't been around to really notice this. The staff are great. The food is very good, but they are not great about letting the patients pick for themselves. The activities are good for the people with more severe Alzheimer's, but for my aunt it is very easy and childlike. It is pricey to be there.

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  Family member

  Sep 8, 2026

  Verified
• A Place for Mom5/5

  High marks for Cogir of San Rafael

  My sister was at Cogir of San Rafael for nearly two years. She has Alzheimer’s and Lewy Body dementia. All in all it was a positive experience. The care was excellent on all levels. In addition communication with the staff from the Executive Director on down was excellent. It proved comforting to be able to get updates on her progress when I sought them. The facility is very pleasant and the one bedroom apartment I had secured was very attractive and comfortable. I would recommend Cogir of San Rafael to anyone seeking assistance for a loved one with dementia.

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  Karen P. · Family member

  Apr 1, 2026

• Google5/5

  My sister was at Cogir of San Rafael for nearly two years. She suffers from Alzheimer’s and Lewy Body Dementia. It was a very positive experience for her. She actually improved physically during her stay.The care was exceptional as well as communication with the staff along the way.

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  Apr 1, 2026

• A Place for Mom5/5

  So very grateful

  We moved my friend to Cogir of San Rafael from another facility. What a difference! Actually, there is no comparison. She is living instead of existing. She is happy and has the freedom to wheel around the community in her chair. Thank you all for your passionate care and helping her to live fully. We are so very grateful!!

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  Peg G. · Family member

  Mar 25, 2026

• Google5/5

  Cogir of San Rafael has been an amazing place. The team goes above and beyond to make sure everyone feels comfortable and cared for. You can tell they genuinely care about the residents, and it shows in everything they do. I would absolutely recommend this community to anyone looking for quality care.

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  Mar 25, 2026

• A Place for Mom5/5

  Cogir Experience

  I recently visited my aunt at Cogir of San Rafael Memory Care and had a very positive experience. The facility was clean, well-maintained, and felt welcoming from the moment I walked in. The staff were kind, respectful, and attentive, and it was clear they truly care about the residents. What stood out to me the most was how well the residents seemed to be taken care of. My aunt looked comfortable and happy, which gave me a lot of peace of mind. It’s not always easy finding a place you can trust, but this visit left me feeling confident that she’s in good hands. I would definitely recommend this facility to anyone looking for quality memory care for a loved one.

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  Lisa G. · Family member

  Mar 23, 2026

• A Place for Mom5/5

  my husband is currently a resident

  Everyday I'm thankful for the kind and compassionate care that my husband receives at Cogir. The staff is always positive, and gives personal attention to each resident. They genuinely care about their people. They have been so supportive through all phases of transitioning my husband during the move, and through his changing needs.

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  Martha C. · Family member

  Feb 23, 2026

• A Place for Mom5/5

  I recently toured this memory care facility while looking for the right place for my loved one, and I was truly impressed. The staff were warm, patient, and took the time to answer all of my questions without ever making me feel rushed. The environment felt clean, secure, and welcoming, and it was clear that the residents are treated with dignity and kindness. Choosing memory care is such an emotional decision, but after my visit, I left feeling more at peace and confident about this option.

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  Nancy B. · Visitor

  Feb 17, 2026

• A Place for Mom5/5

  Excellent place to live. Great staff

  Cojir Memory Care in San Rafael is top of the line in memory care and has very professional staff. They seem to truly care and it gives my family a real peace of mind. I feel very comfortable leaving my father there. Highly recommend!

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  Family member

  Feb 16, 2026

• Google5/5

  Cogir of San Rafael is a beautiful community. The residents are happy and engaged, the team is aways there to help, and the food is great. I enjoy my time at the community when I visit and always look forward to going back.

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  Dec 12, 2025

• A Place for Mom3/5

  Cogir of San Rafael

  Welcoming atmosphere and I think most staff cares. Food isn't bad, Mom seems to like it. Facility seems ok. However, we felt like our transition into the facility was strange and distant once they got our check. I swear it went from warm and friendly to barely looking at me once I handed the guy the check, his attitude when I said "Ok, thanks for your help" was to turn his back and basically say yeah, yeah, while looking at the check and going to his desk. Didn't even acknowledge or thank me as a normal business courtesy. After that transaction, there was not much orientation as to how things work there. Were told the wrong time for lunch the first day and Mom was confused and sad since she didn't get to meet the "new friends" they told us many times they had invited to welcome her. Initially they said she'd be Level 1 care, then after they met her they said Level 2, even though we told them extensively of her needs, so it felt like bait and switch. More details later, but she ended up in the ER a few days before moving out and their response was, well, she fell while we weren't looking, so that's a change in condition so soon she'll be level 3. Many (8?) boxes of her personal tissues were removed the first week or two, and some of her food. We still don't know where it went. After we complained, things stayed in her room. We were given the hard sell to sign up with a certain doctor because "it's so streamlined with him" Same with a CVS pharmacy service, Omnicare. Now we are having trouble with both services. For example: • They told us Omnicare charged a "small delivery fee" but once we got the bill it was 5x more expensive than going to a pharmacy. • We told the doctor NOT to give her antipsychotics because they are not to be used on patients with Lewy Body Dementia, which we suspected she has. My sister told him directly we wanted to wait to hear what her neurologist said at an upcoming appointment before adding any medication. The doctor ordered it anyway and Mom had severe side effects that made her unsafe: couldn't feed herself, leaned all the way over to the left when sitting, couldn't walk by herself, couldn't toilet by herself, drooled and was totally out of it. Staff seemed unaware of the side effects since they weren't checking on her regularly due to understaffing. I'll forward you the email I sent insisting they take her off this medication. The facility Cogir and the doctor each blamed the other party. I think the doctor only ended up seeing her in person once or twice, he mostly sent his assistants in his place. The head nurse told us they wanted to schedule a family meeting with admin staff to assess the transition, usually 2-3 weeks after resident arrives. She was really insistent about the meeting, and we agreed. My sister and I showed up on a Sunday (March 17) for the meeting, but nobody else did. Got an email a couple days later from one staff member that she was sorry, she took the day off and forgot to tell us. Nobody else acknowledged the no-show. Another Sunday I went to visit and there was dried feces on the bathroom floor. About a palm-sized amount. When my husband told the front desk on his way out, they said there was no housekeeping on weekends. (He didn't know it was feces until later, so wasn't pushy about it at the time. I was being discreet when he was in the room and Mom was in earshot.) I gave Mom a pedicure that day, and on my way out an hour or so later, I asked again for housekeeping and the lady said again there are no janitors on weekends, but maybe she could ask someone upstairs to do it? She seemed unconcerned and almost annoyed by my request. When I stood there and didn't leave she sighed and YELLED upstairs through the atrium "can someone go clean 211?" We planned to move Mom at the end of [date removed], and on [date removed] she was getting ready to move on [date removed]. She fell down the stairs at the facility unwitnessed so they took her to Marin General (I think that's the name) and just...dropped her off. Nobody waited with her until we could get there. They called me and I went straight over. She ended up being ok after a ton of tests, but I was at my limit. I talked to the social worker about my fears of bringing her back to Cogir since she fell there, but that it was recently familiar and might be better than taking her to my house. The SW said, "honestly all these memory care places are like this...understaffed and careless. It's better for your mom to be in her familiar bed after such a hard day. Odds are good until you can move her on Saturday." So I took mom back to Cogir late that night, and two caregivers (very nice, but we had never seen them before) met us at the door and we got Mom settled in bed. Nobody seemed to know that Mom had been to the hospital and that she'd be coming back at midnight. No further communication to us about the incident, just that she fell 4 steps coming downstairs.

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  Family member

  Nov 19, 2025

  Verified
• Google5/5

  The first two years of my wife’s Alzheimer’s Care was in a well recognized facility in Marin. The care did not seem right so after two years, I moved her to Cogir. The difference was like night and day She was better taken care of, The environment was better, The people were more professional, She always looks Well cared for, well dressed, hair done. There are lots of people around, who can carry on a conversation with her, which was a new experience from the previous one. Now she actually does have a community to live in And I feel so much better now that I made this move for her. Kimberly, the Executive director is a professional caring individual whom I am very impressed With.

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  Jul 1, 2025

• A Place for Mom5/5

  Short stay - nice place

  My aunt was with Cogir for a limited time. The staff were kind, helpful, and caring. The place was clean. The director worked with us to create the right environment for my aunt. Would recommend Cogir of San Rafael.

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  Family member

  May 14, 2025

• A Place for Mom5/5

  Clean, colorful, friendly atmosphere

  Cogir of San Rafael memory care has a Very cheery atmosphere! The staff are very friendly. It does help when the family is involved and advocates for the needs of their loved one.

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  Family member

  Feb 12, 2025

  Verified
• Google5/5

  We had last minute planned to take our church family to sing Christmas carols there and Maria came to help us on her day off. We had great time there and so glad to see the joyful faces of all residents there.

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  Dec 23, 2024

• A Place for Mom1/5

  Stay Away From this Place!

  Cogir San Rafael was good under the previous director's leadership. Unfortunately, things have gone down hill since the new director came aboard in 2024. This new director is sorely lacking in social skills and general leadership competency. My family experienced some startling interactions with some of the caregivers there, and (name removed) was cold, uncaring, and totally unwilling to address the concerns. I do not trust the management or the staff at this facility and I cannot recommend placing your loved-ones here.

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  Karen S. · Family member

  Nov 27, 2024

• Caring.com5/5

  My mom is happy at the moment at Cogir of San Rafael Memory Care. They have a new director, and I'm fairly confident that this will be good. They went through two directors in a couple of months and that was hard. We went there a year and a half ago, so my mom has been there for a while now. The appearance of the food was very beautiful. It's tasty, and it meets all the nutritional needs. We had beautiful Easter, Christmas, and Thanksgiving meals there. But their daily meals are also well-rounded and delicious. When you first come in, there's a beautiful foyer. You're greeted at the front desk by a very nice gentleman who has a lovely British accent that makes you feel kind of relaxed. It's very clean, open and spacious. It smells good. There are usually 2 or 3 residents sitting around reading the newspaper or having conversations. They have three different areas that they use for the activities. They have a small TV room for morning coffee, and they also do their televised church services there, which is really great. Upstairs, they have an activity room that they also use in the evening for watching movies, and they do all their exercises in there. And then they use their dining room for larger things like different musicians come in at least three times a week. There's a guy that comes in twice a month to do Tai Chi, and there is a person that comes in twice a month that does a gardening thing with them called Elder Grow. That's just amazing to see the seniors with their hands in the soil and connecting with plants. It's just powerful. On top of that, they have a morning sitting exercise every day. There's a lovely park around the corner where they can walk in a sort of circle. They take everybody out whether they're in wheelchairs or walkers or walking, and they get them out and moving every single day. They're great activities. They're well-rounded activities. I felt that we were paying less than some of the other places that I had talked to. I thought it was great value for our money. My mother has a junior bedroom, so she has like a living space and then an actual bedroom. It's really nice because she went from being in her own apartment to having this space. In the interim, we had been in a small facility up in Healdsburg, and she said it felt like being in a hotel, and now she says she feels like she has a home. The staff is amazing. They're very attentive. They make sure my mom is up every morning and dressed in clothes that match. They helped my mom pick out clothes and do her hair. And then they make sure everybody gets to all the meals and let her know when all the activities are there. Sometimes my mom just wants to read her newspaper in the morning, and they let her be. I think one of the best things I like about Cogir is their new communication method. They use something called the LifeLoop, which is an app. It lets me know what activities my mother has attended, and what activities are being offered. Cogir was the only one that just had memory care, and that appealed to me because the staff was more trained, and it didn't feel like they were locking away the memory care people.

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  Family member

  Aug 27, 2024