Harbor at Hillsdale Senior Living

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom5/5

  We Love Harbor

  Thank you to A Place for Mom, for connecting us with Harbor at Hillsdale. They are a caring facility, very personable people who are taking good care of our Dad. Everyone there is so accommodating and happy to help, always smiling and positive. It is kept very clean and the staff is terrific. Thank you to A Place for Mom.

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  Darcy K. · Family member

  Nov 4, 2026

  Verified
• A Place for Mom3/5

  Has room for improvement

  The staff is very new and inexperienced. The GM doesn't know what is going on with her staff. The food is very bland and repetitive. When we moved in to the room there was urine stains and really bad smell

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  Family member

  Aug 5, 2026

  Verified
• A Place for Mom5/5

  Excellent Memory Care Experience

  I recently moved my dad into the memory care unit at Harbor at Hillsdale Senior Living, and I couldn’t be more pleased with the experience. From the moment he arrived, the staff attended to his every need and went out of their way to make him feel at home. They treated him with kindness, compassion, and genuine care, which gave me tremendous peace of mind. Visiting was always a joy because I felt just as welcome as he did. The community is exceptionally well run, clean, and organized, with a warm, inviting atmosphere. There are plenty of activities to keep residents engaged and happy, and the entire team is consistently friendly and attentive. Harbor at Hillsdale has exceeded my expectations in every way. I highly recommend this community to anyone seeking a safe, caring, and vibrant environment for their loved one.

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  Family member

  May 7, 2026

• A Place for Mom5/5

  Very Fortunate Find in San Mateo for Assisted Living

  So far, I'd give it 5 stars. Very attentive and helpful staff from what I've seen. Good food and amenities. Nice roof top sun area and library. Pleasant and efficient. Responsive maintenance.

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  Family member

  Apr 24, 2026

  Verified
• A Place for Mom4/5

  Initial Harbor review

  Good location Friendly staff Initial affordability but don't know how much they will raise the rent Application cost is extremely high

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  Family member

  Mar 11, 2026

  Verified
• A Place for Mom4/5

  Review for Harbor at Hillsdale

  Director (name removed) never returned my phone calls. My mom LOVES the chef and food. Staff sometimes enter her room unannounced, she really dislikes this.

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  Family member

  Feb 27, 2026

  Verified
• A Place for Mom5/5

  Review for Atria Park of San Mateo

  care givers were so kind and capable of providing great care for my husband. I had only one issue that was difficult when my husband fell out of bed and Atria would not allow bed rails to prevent that - their answer was for me to pay [amount removed] per week to hire a care giver to watch him all night, every night! Only when he went on hospice did we get a bed that prevented his falling.

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  Family member

  Dec 5, 2025

  Verified
• A Place for Mom5/5

  Supportive Memory Care

  They get a 5 for the stage of life my Mom was in, Atria was a very caring place for her. I would definitely recommend Atria to others who are searching for memory care for their loved one.

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  Richard B. · Family member

  Oct 1, 2025

  Verified
• A Place for Mom4/5

  Great respite care option for our family

  Dining was great and the terrace was very spacious and great for outdoor walking. My only negative experience was being able to reach employees by phone. The front desk and medical staff were great in person but hard to reach by phone The other extremely negative experience was that I was not informed that the medication staff does not cut pills w/o a score line. This needs to be very clear to families moving in because I had to have several medications changed last minute which was very stressful to my father and I This needs to he highlighted before move in and did not come up in the in person assessment

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  Family member

  Aug 12, 2025

  Verified
• A Place for Mom5/5

  Beautiful place

  Mom loves the activities - they keep the residents occupied with fun things to do. I thought the transition would be much worse but she settled in very quickly. The facility is clean and well appointed. My mom thinks it's a hotel! Good staffing ratios. Beautiful outdoor areas that are bright and sunny but sheltered from the wind with umbrellas for shade. The weather is always nice and warm so it's a great place for folks who love being outdoors. The memory care

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  Family member

  Aug 11, 2025

  Verified
• A Place for Mom1/5

  Would not recommend

  It was an awful experience. They treat their memory care patients poorly. My grandfather was injured and left unattended. They didn't allow him in his room during the day so he was forced to sleep in an uncomfortable chair during the day. They weren't bathed or cleaned often. The list goes on.

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  Family member

  Jun 27, 2025

  Verified
• A Place for Mom5/5

  was an easy decision to make

  1. Overall experience. (5+) From the start of this very difficult experience, everyone has been so helpful, understanding and informative. Staff answered all of my questions, often before I could even ask the question! Throughout the process of getting my mother moved in, I was completely comfortable with the decision that I made. 2. Cleanliness of the facility (5). This place is amazing. With the size of the facility and number of occupants its appearance both inside and outside was immaculate. The inside air was, for a lack of a better description “Fresh”. No overpowering fragrances, just clean fresh air. Fragrances lead me to question air quality…What unpleasant smells are they trying to mask and cover up. Not here. 3. Friendliness (5). The entire Staff, Caregivers, Medical personnel, Cooks, restaurant workers, Janitors and handymen always have a smile on their face. Upon seeing or passing them in the hallway you’re greeted with a cheerful “Good Morning” or “Good Evening.” My mother has been there since [date removed] and I’m amazed at the number of Staff that know her name and apartment number. 4. Quality of care. (5). I couldn’t be more pleased. Especially with the medical staff. From [date removed] my mother had 3 medical episodes requiring 911 assistance and transportation to a local hospital. Medical staff responded immediately and began attending to mom. While this was going on, Staff members moved furniture and other items knowing the first responders would need room to work. Very impressive!! Considering I was a law enforcement officer for 44 years and had responded to 100’s of medical incidents throughout my career it was clear to me that ALL staff had an assignment, they immediately responded, knew what their task was and handled. 5. Administrative Staff (5). They were extremely helpful from the get go. In addition to knowing my mothers name, they remembered my name as well! They frequently are seen walking through the hallways talking to residents or popping into activities rooms. They also are very available if I’ve had a question. They expertly guided me through the entire process, told me what to expect and how to organize matters for my mom. 6. Food. (5+). I frequently had lunch or dinner with mom at the beginning, honestly, I was checking up on the quality of the food. The Chef and staff prepare delicious, healthy meals. Not only is the food good, it’s “presentation” on the plate ties it all in. I actually call mom to find out what’s on the menu and go to dinner with her. 7. Activities (5). Numerous random activities throughout the month. When mom moved in she was very recluse which Staff had warned me about saying that new residents frequently exhibit that characteristic. But in keeping with what I’ve touched on above, Staff had a plan. They would daily stop by moms apartment to take her down for meals, activities. Staff would place my mom at certain tables with other residents, knowing that they would engage mom on issues and topics. I refer to these residents as “Closers”!! They knew how to “close the deal” with a new resident and make her feel welcome and at Home. That was very comforting to know that they helped mom adjust to her new environment. 8. Value for the money (5++). You definitely get your moneys worth here. Honestly, when I began touring communities, Atria Park was my first stop. I toured other facilities after. With every tour, I couldn’t help comparing them to Atria Park. This one is too dark….Atria had light everywhere. This one is too Quiet…..from the moment you walked in to Atria Park it sounded “Alive”. There was no contest. I knew where I wanted my mother to live. Please pass on my thanks to all that were helpful in this endeavor.

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  Family member

  May 28, 2025

  Verified
• A Place for Mom4/5

  Atria Park of San Mateo

  The care givers are excellent! very helpful, caring, and compassionate with the residents and families. The facility looks brand new- bright and cheery - remodeled in 2018 kept in tip top condition. Just a minor problem with misplaced items in laundry only occasionally.

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  Family member

  Apr 29, 2025

  Verified
• A Place for Mom5/5

  Good fit for our mom

  Chef and food have been amazing according to my mom. The price if affordable comparatively. They had many activities that seemed appropriate for mom too. Highly recommend Atria Park of San Mateo!

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  Mark P. · Family member

  Mar 21, 2025

  Verified
• A Place for Mom5/5

  Good facility for my mom

  Friendly, attentive and knowledgeable staff. A lot of activities for those who don’t want to stay in their room. Entertainment every week. Several activities every day. Movies in the theater. A lot of choices for meals. Specials daily as well as a set menu. Also a bistro open until 4:00 pm. With snacks and beverages. The facility is clean and well taken care of. Special event for holidays. I’m comfortable with my mother there. She loves it.

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  Marisa S. · Family member

  Feb 18, 2025

  Verified
• A Place for Mom5/5

  Staff that cares

  I would suggest that they take a tour and also go to one of their open house activities so they get a better feel for the place. I like the friendly staff that treats my mom like family and appreciate that they give necessary updates when they see fit. The memory care staff are caring and patient so I'm grateful for finding them.

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  Eleanor F. · Family member

  Jan 18, 2025

  Verified
• A Place for Mom5/5

  Atria Park of Sam Mateo Review

  They are accommodating, friendly and welcoming to the residents and the family. There's plenty of activities to keep busy and pleasant places to just sit and relax. Everyone from the cleaning staff to the administrators are very helpful and go above and beyond. There are quite frequently only meat options for lunch and dinner which my mother doesn't eat. There should always be at least one no meat option. Although there are set things she can order if she doesn't like the choices, she gets tired of having to eat the same thing. That said she is a picky eater but according to her there are quite a few residents who complain also.It's hard to please everyone, but there definitely should be daily non meat choices. One more thing about the chef. He does try and call meetings to hear people's issues and I believe he's trying to accommodate everyone. It's not possible to please everyone. It takes a lot of patience

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  Marisa S. · Family member

  Dec 13, 2024

  Verified
• A Place for Mom4/5

  Recommended

  My loved one is a resident at Atria Park. The front desk staff and management have all been very kind and helpful. The laundry, housekeeping and chef have also been very good. They have been very receptive to our questions. The move in process went smoothly. Overall, I would recommend Atria Park of San Mateo to others.

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  Family member

  Apr 25, 2024

  Verified
• A Place for Mom4/5

  Recommended

  I would recommend the facility overall. The majority of the staff are friendly. I think the housekeeping could be a little better. The communication has been pretty good and the move-in process was good last year. I plan on keeping my loved one at Atria.

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  Family member

  Mar 15, 2024

  Verified
• A Place for Mom5/5

  Recommended

  Everything is wonderful. The staff is fantastic I would recommend the facility, but as with any of these situations communication is up to the patient's peeps pretty much these folks are busy and it's a hard industry as you know, but they've really been fantastic friendly, fun, understanding, etc.

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  Family member

  Mar 12, 2024

  Verified