The Ivy at Golden Gate

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom5/5

  I recently toured The Ivy at Golden Gate and had a very positive experience. The staff was welcoming, professional, and took the time to answer all of my questions. I appreciated the personalized greeting upon arrival and the opportunity to tour several studio apartments and common areas. The community was clean, attractive, and well maintained. I especially enjoyed the library, courtyard, dining areas, and comfortable gathering spaces throughout the building. The atmosphere felt warm, safe, and inviting rather than institutional. I was impressed by the services available to residents, including dining, activities, and the peace of mind that comes from having support available if needed. While I am not currently ready to make a move, this visit helped me better understand senior living options and left me with a very favorable impression of the community. Overall, I found The Ivy at Golden Gate to be a beautiful and welcoming place that I would consider in the future.

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  Saduman G. · Visitor

  Jun 2, 2026

• A Place for Mom5/5

  The tour, conducted by its Executive Director, was very informative and enjoyable. We have requested, and granted, a follow-up short tour as we are very interested of becoming its residents once the unit that we are interested is available.

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  William H. · Visitor

  Mar 23, 2026

• Google5/5

  I've been in the senior living industry for over 10 years and quick hospital move-ins can be tough. The team at Ivy Golden Gate went above and beyond for my client, treating them like family. Suzanne, the sales director, even went to their home to help pack and transfer medications - a level of service you don't always come accross. It's always a pleasure working with a community I can count on.

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  May 20, 2025

• Google1/5

  I had a friend who lived for the last 5 years at The Ivy. While it started out nice, when she didn’t need much help, the more help my friend needed the worse it got. The individual caregivers were wonderful, but management, the nurses, and med techs were impossible to work with. If you are looking for a facility for a loved one, and do not live close by to handle day to day needs - Do NOT move them into this facility.

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  Mar 5, 2025

• A Place for Mom1/5

  Disappointing outcomes after high hopes

  The residence compared well to other SF residences and we had high hopes for my mother when she joined the community 3 years ago. However, they were chronically understaffed, turned over management companies, management staff, and pharmacy management 3 times in 3 years. While there are definitely caring staff on the team, it was incredibly difficult to get consistent information on care being provided to my mother. When we finally made the hard decision to move my mother elsewhere, we were ghosted by management and have yet to receive the refunds for unused rent and care fees. Disappointing way to close out our experience.

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  John S. · Family member

  Aug 31, 2024

• A Place for Mom5/5

  Review for The Ivy at Golden Gate

  I would say the Community is very professional & friendly thanks .. We have been very satisfied with the Ivy.

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  Family member

  Jul 30, 2024

  Verified
• A Place for Mom5/5

  Review for The Ivy at Golden Gate

  CARING, FRIENDLY STAFF AND ADMIN. MY PARENTS SEEMED TO HAVE SETTLED IN AND THEIR HEALTH HAS IMPROVED THRU MEALS, INTERACTION WITH OTHERS, AND ACTIVITIES. I WOULD DEFINITELY RECOMMEND IF YOU CAN AFFORD. FOR US THE LOCATION IS VERY CONVENIENT AND COMPENSATES FOR THE HIGHER COST.

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  Family member

  Jun 6, 2024

  Verified
• Google5/5

  Update: Visited over the weekend and Quin helped out with directions navigating the doc and was very kind especially for being new and really appreciated it. Stop by to visit our aunt who's been there for quite a few years. I must say the coffee served tasted delicious. Everyone who worked there was really nice, empathetic and helpful this makes us feel better our aunt is in good hands for the money she spends every month.

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  Mar 26, 2024

• CareScout5/5

  Really the best nursing home in San Francisco. The ivy at golden gate is better than those new ones like the Frank Residences or Coterie. This facility has been around a long time with a lot of care staff having been there for years.

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  Jan 21, 2024

• Caring.com4/5

  I toured the Ivy at Golden Gate. They had bingo and arts and crafts. It was a guided tour, and the staff was excellent. He was very good, nice, and thorough. He offered for us to eat there if we wanted to, but we declined because it felt awkward. But at least it was offered. The food looked wonderful.

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  Visitor

  Dec 26, 2023

• Caring.com5/5

  We chose The Ivy at Golden Gate for my husband because of the location to our home and I was very pleased with the tour of the facility. I like the staff's attentiveness to the residents and consistency of attention. The chef prepares very good meals. They are nutritionally balanced and the presentation is excellent. They have different meetings, outings if the resident chooses, meetings of the residents, and recognition of special birthdays. They just had a special recognition for anyone who turned 90 or 100 this year, and it was beautifully done. It was very, very nice. The facility is beautiful. You're getting what you pay for.

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  Family member

  Nov 8, 2023

• Caring.com4/5

  The Ivy at Golden Gate was very welcoming. I liked its cleanliness, brightness, and the atmosphere. The activities director was our guide, which was fine, but she was not able to answer more detailed pricing information. But she was personable, accommodating, and professional. I was very impressed with how she handled me. I was told they have about 100 staff there and that they have a lot of staff members that have been there 20 years. If a person moves into independent living and would require more care, he could stay in the same room. And that's one thing I liked about this facility. They incorporated residents' feedback and requests as they developed their activity list. They had the whole month published and it encompassed a lot of different interests. They had a separate men's group that did some really neat things geared towards men's interests. They had a store that was run by the residents that could help provide fun things and common daily basic needs. They had a resident board that could interact between the residents and administration as a voice. So, I felt like it was a really strong community and good interaction between residents and staff.

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  Visitor

  Oct 13, 2023

• Google1/5

  Since we have moved our family member into this facility in 2018/2019, it has been a nightmare trying to coordinate her care or have the appropriate supportive services that we had hoped she would be provided (as they had informed us she would have if she became a resident there). She pays close to 5 figures a month to be housed there for support, and we get calls to help with everything, including picking up medications, driving her to appointments, etc, when most of us are working in-person full time jobs or are elderly and cannot assist. They literally call and ask for family members who are in their late 60s and 70s to help bring her to appointments or drive 3-4 hour round trip routes to help with meds and appointments. There is constant pressure for us to essentially do their job that we had hoped placing her there would provide the actual support for. A number of family members have moved out of the area and are still getting calls to pick her up or pick up her meds even after informing them of the location change. Power of attorney information is also inaccurate there as well. We've called to escalate to leadership, and was told to only leave a voice message, haven't received a call back yet at this time.

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  Sep 14, 2023

• A Place for Mom5/5

  Review for The Ivy at Golden Gate

  We picked this community, because of the location. The tour experience was excellent, and the facility was spacious. Respite, furnished room was available immediately after release from the hospital. Provided easy transition to senior living Permanente residency.Director provided easy, supportive assistance in hospital discharge, Ivy residency.

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  Family member

  Jun 29, 2023

  Verified
• A Place for Mom4/5

  Would Recommend

  Our family has had a positive experience with The Ivy at Golden Gate so far. I appreciate the dedication of the staff. Overall I think it's a nice facility.

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  Family member

  Apr 12, 2023

  Verified
• Caring.com5/5

  The Ivy at Golden Gate was very nice. They had a lot of activities, including outings. The menu that I saw looked very good. The staff who gave me the tour was very good. The rooms looked OK. They had a lot of parking space. You could take your relative out anytime you want. You could have dinner or lunch with them in the facility. They even have private dining rooms where you can have the family come in for a birthday or something where you're secluded.

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  Visitor

  Mar 6, 2023

• CareScout4/5

  I am so thankful for having chosen The Ivy At Golden Gate for my aunt. From the moment I arrived, the staff were welcoming and accommodating, and [name redacted] was especially helpful in making the transition as smooth as possible. The facilities are pristine and provide a variety of amenities, including an elegant dining room, recreational activities, and hospice care. [name redacted] is like family and all the staff exude warmth and kindness towards the residents. I can honestly say that I could not have made a better decision for my aunt's care.

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  Feb 1, 2023

• CareScout5/5

  Tammy had a really fun time visiting Frances. Seems like a great nursing home.

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  Jan 12, 2023

• CareScout4/5

  We just toured the facility. I don't know a lot about the care or food, but it looked very well maintained and the people looked cared for.

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  Dec 6, 2022

• CareScout5/5

  I live around the corner and my kids volunteer from time to time here. Whatever they are doing their is working because the residents seem to be very well cared for and engaged.

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  Nov 15, 2022