Ivy Park at Los Gatos

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  I cannot recommend this place in good conscience, particularly if you have a family member needing memory care. Despite being next to the freeway, it’s a pretty nice building, and there are some truly wonderful, caring staff members here for whom I have deep respect. Unfortunately, they are severely understaffed, particularly in the memory care unit. They over-task what few staff they do have, meaning the aides are doing everything except having time for actual caregiving. My family member has been here for about eight months. Now that we are being "squeaky wheels"—simply asking for adequate staffing and verifying that the care we pay for is actually being delivered—we are facing incredible hostility. When we raise safety concerns, management tells us, "We can’t provide that level of care" (despite her actual care requirements not changing), and, almost verbatim, "Well, if you’re not happy here, why are you here?" There is massive turnover; they’ve had six or seven different facility managers just since we arrived. The current management is arrogant, dismissive, and actively combative against making positive changes. They like to hide behind rigid interpretations of state codes rather than take direct action to protect family members, and they choose not to invest in safety technology for the memory care unit. Sadly, it’s run like a giant pyramid scheme where your exorbitant monthly fees go up to corporate, but don't come back down to fund actual care. It is tragic that this seems all too common in the Valley. Even paying $10,000 to $15,000 a month somehow doesn’t buy reasonable, safe care for your loved ones. It’s a shame, all the families would love this to be an amazing place for our loved ones. And a few fine people make all the difference, despite the management’s best efforts, all but drive families away. If you’re still considerate, be aware that you’ll be on the hook for any expenses related to your family member’s room or personal needs. Any changes, you’ll be asked to pay for, and then they may or may not arbitrarily allow them. Ivy Park will only bring you problems not solutions, and watch the billing like a hawk.

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  Nov 7, 2026

• Google4/5

  Quick stop to get information about Ivy Park benefits and brochures. They had nothing to give or offer. Suggested I call back Sunday.

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  Oct 13, 2026

• Google5/5

  I didn't take the tour. Because Maria got right to the point there was no need to do so. We talked for over an hour. Good talk. Her shared knowledge and advice is invaluable. With her work and life experience anybody would be a fool not to heed it. I have new avenues to explore. She refilled my gas tank. Again, a thousand thank yous. Keep up the good work!

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  Jun 14, 2026

• Google5/5

  Exceptional care is rare, but this team delivers it every single day. Their compassion, professionalism, and genuine dedication go far beyond expectations. They treat all my residents with dignity, kindness, and love, creating a place that truly feels like home. I can’t recommend them highly enough.

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  May 13, 2026

• A Place for Mom5/5

  While touring later in the day, there was a guitarist (playing great songs) and they were setting up wine and appetizers. All the residents were laughing and talking and you can see they really enjoy being there.. I liked how the property was set within lots of trees. The room was set up similar to other properties I’ve seen. They have a nice theater area. There’s even a massage room with a large walk-in tub. Dining area was nice, not cafeteria style, which is very important for my mom to feel like she’s out in a restaurant. I really like the place, but it was just too far for me to drive for visits.

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  Visitor

  Dec 25, 2025