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Key information
Merrill Gardens at Willow Glen is a 150-resident assisted living community in San Jose. It has been licensed since November 2021.
It also offers continuing care, independent living and memory care. The nearest hospital, Santa Clara Valley Medical Center, which has an emergency room, is 1.1 miles away.
Inspectors have visited 29 times since November 2023, most recently on April 9, 2026. State licensing inspectors (CCLD) cited 12 citations in that time (3 Type A and 9 Type B). Regulators looked into 14 complaints in that time (2 substantiated, 4 partially substantiated, 6 unsubstantiated and 2 unfounded).
Rating and inspection report
Official rating
Care & pricing
Care available
- Licensed capacity
- 150 beds
- State license
- CA 435202807 · Active
Pricing
- Base rate: $4,500Assisted living
- Assisted Living - Studio: $5,250 per monthAssisted living
- Assisted Living - 1 Bedroom: $6,650 per monthAssisted living
- Assisted Living - 2 Bedrooms: $9,150 per monthAssisted living
- Memory Care - Semi-Private: $5,750 per monthMemory care
- Memory Care - Studio: $7,350 per monthMemory care
Payment types accepted
Room type
- 1 BedroomAssisted living$6,650 per month
- 2 BedroomsAssisted living$9,150 per month
- Semi-PrivateMemory care$5,750 per month
- StudioAssisted living$5,250 per month
- StudioMemory care$7,350 per month
- One bedroom apartment
- Studio
- Two bedroom apartment
Daily life
Details
Facilities
- Air Conditioned
- Arts and Crafts Center
- Barber Shop
- Beauty Salon
- Billiards Lounge
- Cable or Satellite TV
- Central Fireplace
- Computer or Media Center
- Fitness Center
- Full kitchen
- Game Room
- Garden View
- Ground Floor Units
- Handicap Accessible
- Indoor Atrium
- Indoor Common Areas
- Kitchen Appliances In Unit
- Kitchenette
- Library
- Movie or Theater Room
- Outdoor Common Areas
- Outside Patio
- Parking Lot
- Piano or Organ
- Private patio, deck, or balcony
- TV Lounge
- Wheelchair Accessible Showers
- Wi-Fi/
high-speed internet - State-licensed residential care facility for the elderly (California CDSS)
- Staff trained in Medication Management
Activities
- Activities Off-site
- Activities On-site
- Art Classes
- BBQs or Picnics
- Bible Study Group
- Birthday Parties
- Book Club
- Brain fitness /
Dakim - Bridge Club
- Cards /
Pinochle Club - Catholic Services
- Christian Services
- Community Service Organizations
- Current Events Club
- Day Trips and Outings
- Devotional Activities Offsite
- Educational Speakers /
Life Long Learning - Fitness & wellness facilities/
equipment - Gardening Club
- Happy Hour
- Holiday Parties
- Live Dance or Theater Performances
- Live Musical Performances
- Live Well Programs
- Montessori Programs
- Other Religious Services
- Planned activities
- Quilting or Sewing Club
- Reminiscence Programs
- Salon Services
- Sensory-based Programs
- Stretching Classes
- Tai Chi
- Trivia Games
- Walking Club
- Wii Bowling
- Wine Tasting
- Yoga /
Chair Yoga
Services
- Bathing assistance
- Beautician
- Bed-bound residents
- Dementia /
memory care - Dressing assistance
- Grocery Shopping and Errands
- Help arranging medical and dental appointments
- Housekeeping Services
- Incontinence care
- Laundry Service /
Drycleaning - Meal Preparation
- Medication management and reminders
- Non-Ambulatory Care
- Outside hospice allowed
- Staffing & Ancillary Services
- Transport to medical appointments
- Wandering /
elopement risk - Wheelchair users accepted
Dining
- Anytime Dining
- Café or Bistro
- Communal Dining
- Guest Meals
- International Cuisine
- Low /
No Sodium - Meals Provided
- No Sugar
- Private Dining Room
- Professional Chef
- Pureed Meals
- Restaurant style dining
- Room Service
- Special Dining Programs
- Three meals a day and snacks, including diets a physician prescribes
- Vegetarian
Transportation
- Complimentary Transportation
- Covered Parking
- General Transportation Services
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation at Cost
Policies
- Accepts private pay
- Cats Allowed
- Dogs Allowed
- Pets
Languages spoken on site
- English
- English spoken
- Filipino
- Mandarin
- Spanish
- Vietnamese
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 8.3/10
- 4.1/5
Reviews
Things to know
I like that it's small and caregiver to patient ratio is the best I found. Given that, I would expect way more activities, and attentiveness to him. The care staff is not adequately trained, even the new director has admitted this and is working on turning it around. However the facility has raised our rate over [Amount removed] a month in less than a year and the care is not even meeting our expectations of what communicated to us going in. I do like that there are other more highly functioning dimentia patients there like my dad. One more thing, they fees them too much, not only have I seen my relative gain 14lbs in 5 months but also other residents have clearly gained weight. We are definitely considering moving him later this summer. Weighing the pros and cons.
Read full reviewFamily member
Jun 10, 2026
VerifiedOur family experience has been a positive one
Definitely a 5 star rating! I feel that the staff is very well trained as their customer service is excellent. I'm always greeted with a cheerful hello when I visit my sister and offered and snack or beverage. My sister has participates in the exercise classes, walking, bingo and art activities which is beneficial to her well being. She seems very happy with her placement at Merrill Gardens. I would definitely recommend Merrill Gardens when searching for quality care of a family member.
Read full reviewDiana J. · Family member
May 4, 2026
VerifiedGreat
Staff is very accommodating and helpful. Complex is kept very clean. I would recommend.
Read full reviewFamily member
Feb 23, 2026
VerifiedReview for Merrill Gardens at Willow Glen
Communication is not good there. Expectations set by facility were not met. Also there has been quite a bit of turnover since last September. 2 activities directors have left and 1 director in the dementia care side has left
Read full reviewFamily member
Jan 21, 2026
VerifiedReview of wonderful staff.
Whenever I have a question or request everyone is beyond helpful. I am so appreciative of the kindness and caring of [removed names] and all the staff. It is not always easy being patient with seniors. But patience is always practiced by all the staff here at Merrill Gardens in Willow Glen!,
Read full reviewFran E. · Family member
Dec 23, 2025
Families experience has room for improvement.
This is based on my loved ones comments who is at Merrill Gardens. Our loved ones biggest complaint is there is high turnover with employees.
Read full reviewFamily member
Nov 21, 2025
VerifiedMerrill Gardens at Willow Glen
Beautiful well maintained facility, staff other than administrators are great. Very helpful and respectful. There has been a 100% turnover with staff, very uncommunicative for example the rent increase came with no notification or explanation. We had to contact manager 3 times before we received a reply.
Read full reviewFamily member
Nov 11, 2025
VerifiedFamily experience
Having moved my dad into Merrill Gardens almost 6 weeks ago he is doing well and loves his apartment. The staff from the director (name removed) all the way to the front desk has been warm, kind and extremely helpful. I look forward to my dad thriving there.
Read full reviewLorraine C. · Family member
Oct 14, 2025
VerifiedVery friendly community
I reviewed 10 different communities in the San Jose area to help find the best place for my mom. Once I narrowed down the search, my mom visited two of the facilities, Merrill Gardens was the second, and she immediately chose this to be her new home. The residents were very welcoming and friendly, as were the staff members. She’s been there for approximately eight weeks and has a new lease on life! This assisted living has actually given her more independence. She’s made new friends, enjoys the activities. So far, this has been a positive experience.
Read full reviewDebbie S. · Family member
Sep 23, 2025
Review for Merrill Gardens at Willow Glen
The staff is great, food is great, dining experience is also great. Elevator is poor and activities are TBD. Room size is great and location is great. I would recommend this place to others.
Read full reviewResident
Sep 15, 2025
VerifiedReview for Merrill Gardens at Willow Glen
Good intentions, helpful staff right now. Execution is inconsistent but they are also responsive to concerns. Entire management staff has turned over in the last year, some positions more than once.
Read full reviewFamily member
Aug 19, 2025
VerifiedMerrill Gardens at Willow Glen review
This place was perfect. A few things I really like about it is how extremely kind and caring the management was.
Read full reviewFamily member
Jul 2, 2025
Verifiedfriendly staff
The staff in general has been very helpful. I would say there medical clinician lacks in qualifications. My experience with him when my sister was with the movers in her new residence...totally inappropriate coming in during that time to do a memory assessment was wrong. The movers and myself were there and he plopped down and started asking my sister questions that should have been done at a different time and privately. I've learned that activities are not consistent and the bus driver is not driving because of not having the proper license to do so. I'm disappointed that this lovely place is not addressing residents needs. The picture presented has been short of what was promised.
Read full reviewFamily member
Jun 30, 2025
VerifiedPros and cons
They recently lost a lot of staff to another facility so the activities have been scaled way down. The chef just left. There was a power outage and the elevators weren't working for a day. They have asked management about the possibility of a generator but they aren't planning on having one. The new facility manager seems a bit out of touch. Newly remodeled which is very nice. Food is only ok. Staff is friendly however they are short staffed
Read full reviewFamily member
Dec 19, 2024
VerifiedDisappointed
There has been a lot of employee turnover, so they have been short staffed pretty much the whole time (name removed) has been there. I would not recommend Merrill Gardens at Willow Grove at this time.
Read full reviewFamily member
Nov 25, 2024
VerifiedReview for Merrill Gardens at Willow Glen
It was a great experience. I picked them because of my gut feeling.
Read full reviewFamily member
Oct 10, 2024
VerifiedRecommended
My loved one was previously a resident at Merrill Gardens at Willow Glen and the overall experience was good. The cleanliness was great. The friendliness, staff and meals were all good. The value for cost was okay. Overall, based on our experience, I would recommend Merrill Gardens at Willow Glen to others.
Read full reviewFamily member
May 31, 2024
VerifiedOur experience at Merrill Gardens
Merrill gardens and the staff at Willow Glen are the perfect fit for my mother and I'm very satisfied.
Read full reviewScott O. · Family member
Mar 22, 2024
VerifiedRecommended
Very friendly, staff knows everyone's name, good facilities, good food. Recommend.
Read full reviewFamily member
Mar 11, 2024
VerifiedMerrill Gardens Review
There was no orientation. Activities are moderate. Food is excellent. Renovations are in progress.
Read full reviewFamily member
Feb 12, 2024
Verified
Location
1420 Curci Drive, San Jose, CA 95126