The Point at Rockridge

Reviews and listings

What families and listing sites say.

Reviews

• A Place for Mom1/5

  Not right for seniors

  They're not interested in caring for seniors. When I asked them to stop leaving my dad's oxygen machine unplugged and to not raise his room temperature to 86F, they told me it wasn't a hospital. It's a miracle he survived there as long as he did.

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  Family member

  Aug 5, 2026

  Verified
• A Place for Mom4/5

  Family's Experience.

  the following comments are based on our sister's perceptions, visits, interactions with staff, etc. over the past few months since admission. Re: Room: size is ok, but dark. Brother spends most time in chairs available outside of room and in sunny spots. Staff/care: staff are friendly and attentive and caring. They appear to be capable of handling problems, e.g., using distraction with other residents who are prone to shouting/short tempers. Activities: staff routinely invite brother to activities, he participates in some, mostly likes the daily "newspaper" that they produce, including crossword puzzles. Cleanliness: very clean, including patios, hallways, shared spaces and activity room. Food: Excellent--healthy, tasty, fresh, lots of variety in snacks. Regular medical visits, but they seem minimal. Brother's family now knows how to arrange for/schedule haircuts, nail trims, etc.

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  Family member

  Jul 30, 2026

  Verified
• A Place for Mom5/5

  Genuine care

  I cannot get over how GENUINELY friendly, warm, and caring the staff is. The food is exceptionally good. There are specials for breakfast lunch and dinner every day along with an extensive and delicious menu one can always order from if the specials don't appeal. The residents at The Point are also quite friendly and do reach out to new people. They really seem to think of themselves as a community. Every unit has its own outside balcony, which is a nice feature. The weekly room cleaning and laundry service is excellent.

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  Carol C. · Family member

  Jun 3, 2026

  Verified
• A Place for Mom3/5

  The staff was really nice and residents seemed happy. Many of the communal spaces were great and others were less cheery. Each unit gets a little balcony- so cool! I haven't toured many places so I don't know if this is common, but the resident floors smelled quite bad. I also can't comment on value because I'm at the beginning of my search.

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  Rachel P. · Visitor

  Feb 14, 2026

• Caring.com5/5

  The Point is a very friendly, compassionate, and well managed community. The activities are excellent. There is an on-site gym, and an on-site physical therapist, Tom, who runs classes and gives individual attention. The staff is terrific. The nurse, Rob, is knowledgable and dedicated. He's always available to answer questions. The facility is well maintained and always looks good. The rooms are really nice. There is a lot of light. The dining experience is great. Besides serving good food, a sense of community is fostered.

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  Family member

  Dec 27, 2025

• A Place for Mom4/5

  I had a very pleasant visit to this facility. The staff was informative and anxious to learn about me and my needs. I saw the public spaces and one of the apartments, which are quite nice. I didn't have time to eat a meal, but they provided me with a sample menu, as well as a calendar showing all the activities that are scheduled this month. Unfortunately the lifestyle is not what I'm looking for at this time, but I will certainly recommend the facility to any of my friends who are looking for this sort of community.

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  Stefanie Y. · Visitor

  Dec 22, 2025

• Caring.com2/5

  The caregivers and the support staff at the Point are wonderful; they are the heartbeat of the place. Unfortunately, the same cannot be said for the administration, or the corporation that runs the place. The directors have changed 4+ times in the 4 years that my Mom has lived in Memory Care there. The cost of her stay has gone up $2,000 a MONTH, but the quality of the place has gone down. We have had to go to administration and beg for basics, like soap and toilet paper; today Mom came to the 2nd floor dining room at 10:30 and there was no food for breakfast. There were no cups for coffee. The staff on the 2nd floor works hard, in a difficult job but these kinds of things only make their job more difficult.

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  Family member

  Oct 23, 2025

• A Place for Mom3/5

  Review for The Point at Rockridge

  The staff is constantly changing. The activities are limited. The food has recently improved. The parking is terrible. The apartments are adequate - the layout of the apartment doors are ridiculous.

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  Resident

  Sep 30, 2025

  Verified
• A Place for Mom5/5

  The Point at Rockridge

  Staff is a 5 except for the executive director who was fired in the midst of a money scandal. My aunt was really happy there she was able to make friends and was waited on. She enjoyed coming down to the dining room and having guests for dinner

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  Family member

  Sep 23, 2025

  Verified
• A Place for Mom4/5

  Review for The Point at Rockridge

  (name removed) didn't feel residents were friendly/wouldn't engage w/him, on the positive side - the staff were very kind and helpful. This is for respite care.

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  Family member

  Sep 23, 2025

  Verified
• A Place for Mom3.5/5

  Would recommend for basic but not advanced care

  They lack transparency on the fees. Overall, I would recommend them if you can get clarity on the fees. They are good with basic care, but need more training with more advanced care. For example, they were good about bringing him to his meals and giving him his medication, but they would often forget to plug in his oxygen machine, which he needed 24/7

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  Family member

  Mar 31, 2025

  Verified
• A Place for Mom5/5

  Best fit for mom

  My mother in law loves the care and ambiance at the Point. She likes the size-not too small, not too big. Food has been good and her care team makes her feel special. Staff was very helpful with move in. We like that it is close to where we live. We wish the room was ADA accessible as she is in a wheelchair most often. But she can stand up from her wheelchair in the bathroom and hold on to the counter and wall. Although she is shy/tired to join, it seems like there are interesting activities every week.

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  Kay F. · Family member

  Mar 6, 2025

• A Place for Mom1/5

  Memory Care is not as promised

  They do not provide the services they promise, there is a lot of inconsistency due to staff turnover and a serious lack of communication. More than one activity director left over the year my mom was there, leaving residents to sit in the dining room all day, sometimes with TV, sometimes just sleeping in chairs. The memory care director was rarely present when I visited and more often than not my emails to her were unanswered even after complaining to the ED. We were told to call the med-tech any time but often nobody picked up that line. They put my mom in clothes with holes, and her newer/best clothes went missing. Upon leaving the new ED called tell me we owned a month I already paid (claimed they had proof on their ledger until I showed them my bank statement), and now are trying to keep a couple days extra rent because the rental service didn't pick up the hospital bed until my mom had been gone for 2 days, even though they had plenty of empty rooms.

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  Beth G. · Family member

  Feb 23, 2025

• Caring.com4/5

  My mother lived at The Point for the past 3 years and was cared for by such incredible staff who were amazingly patient, kind, and helpful in meeting her daily needs. I couldn’t be more grateful for the time they gave my mother especially during the last months of her life. I especially want to mention a few very wonderful staff who were attentive, responsive and reliable- Nazmeen, Care Coordinator, Andre, Maintenance Manager, and Denise, front desk does-it-all problem solver master communicator. Thank you on behalf of my mom, myself and my family for your gift of caring.

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  Family member

  Nov 15, 2024

• Caring.com4/5

  I toured The Point at Rockridge. The staff was accommodating. They have a calendar of events. They have a few activities. They had a beautiful bar. There was a nice view outside. It was an upper place where you could kind of just relax and have a drink. That was very nice and they showed me the other rooms. The food was excellent. We had lunch with them.

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  Visitor

  Mar 26, 2024

• Caring.com5/5

  I toured The Point at Rockridge. The room was spacious and had good large windows, so it was well-lit. It had its own bathroom that was appropriately done. It had very adequate space for the storage of clothing. The room itself was not bad; it had a good feel. The large windows made it more welcoming and it was a spacious room. There would be plenty of room for a dresser, a bed, side tables, a small table, and a large chair that would easily fit in the room. I thought it was quite generous and welcoming. The staff who toured me was very informative and took the time. And this was a walk-in. We didn't even have an appointment. Everybody that we met was gracious and nice and seemed tuned to what was going on. I feel quite confident that it would be a place where my mother could be comfortable and would find a lot of the services that would be helpful for her to be safe in a friendly environment. The other thing is that, if memory care was not necessarily where my mother wanted to be, but assisted living, that seemed to be an open possibility. They seemed to have some fair flexibility. Another thing is that the staff that was doing the tour with us, ran the place, and she got into it because she had parents who had Alzheimer's that she was a personal caregiver for until they died. She went back to college to get a degree so that she could be helpful to people who were going through what she had gone through handling and dealing with parents with dementia. So I think it gave her a particular insight and competency for the position. I think that helps the entire ethos of the place.

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  Visitor

  Mar 11, 2024

• Caring.com5/5

  I met with a very nice woman at The Point at Rockridge and she gave me a lovely tour which started with lunch. She said, "Come on over for lunch." It's a delicious free lunch in this large, sunny restaurant for everybody. She's a director there. I asked her how many residents they had, because on their website it said 186, and she said, "Oh, no. 143." So it's smaller than I thought and spacious. I saw a couple of studios that were simple, not large, but maybe ample for one person without much need to cook in the room or entertain in the room, or mainly you would have your activities outside of the room, but it was exceedingly clean and well-organized with modern appliances, a nice refrigerator and beautiful fixtures in the bathroom and light fixtures. When it comes to the overall rating of the facility, inside was a five rating, but outside, it's on a very busy corner with a very busy street that has two lanes going in each direction. Across the street, there's a big mall and restaurants and so for me, I did not get the sense that I could go outside and easily have a walk around the neighborhood. The people knew the director and she was kind to people and conversational and was just wonderful. The lunch we had was better than average. The facility was a big high rise so it's boring and square with elevators, but it was wonderfully maintained inside with ample space for the areas and very clean, and kind of refurbished with good rugs and recently painted. They had studios and one bedroom. Again, there are elevators going up and down to the sixth floor. All of the apartments have balconies. Some of the balconies look out on the street side, but a lot of them have balconies that look out on the courtyard side. There's a lovely courtyard down below. It's big where they have events, music, and barbecue. It was very nicely designed as a structure. There isn't a lot of planting outside, but what they have is very nice. The residents got together and were unhappy with the vegetation so they took over maintaining the gardens. So, there's a great deal of pride in the plantings by the residents.

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  Visitor

  Dec 6, 2023

• A Place for Mom4/5

  Review for The Point at Rockridge

  It seemed best for his needs in terms of both location and what they provide. I also heard and continue to hear good things about them as compared to other similar communities. Also fit within our price range.

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  Family member

  Oct 17, 2023

  Verified
• Caring.com5/5

  I had mixed feelings about The Point at Rockridge. The rooms were a little small coming from a three-bedroom condo for my sister. And that was her comment, "The rooms were a little small." She liked that they had two bathrooms, one for the guest. She liked that it was a very bright place. The halls were well-lit. They seemed to have a lot of activities. The residents that we saw all looked like they were happy. The people we met along the way in the halls and in the elevator were very friendly. So, the residents overall were very content with where they were. I would live there.

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  Visitor

  Oct 7, 2023

• Caring.com5/5

  We chose The Point at Rockridge for my husband because it is very close to our home. I haven't been to many other facilities. From our point of view, this facility is pretty good. It's very clean. My husband's room is a decent size, and it has a kitchenette. There is a decent size bathroom and a balcony. It's very convenient. Everything is provided. It has its own air-conditioning. They have a nice sized library, and it's very well presented. It has a sofa, and it's very comfortable and quiet. They have a lounge on the top floor, and you can see the Golden Gate Bridge or the bay. It's very nice, and it's always open. You can go there any time. It's quiet and clean. They have an exercise room with the machines there, and you can go and use it any time. They provide laundry services once a week. If you have more laundry, you can do it yourself. They have two or three laundry rooms throughout the building, and they're very convenient located. They provide three meals that are all served and are warm. Their food is fresh and the kitchen staff is very friendly and helpful. They have a dining room. They have multipurpose rooms, and they provide all types of activities in that room. They have a backyard garden. It's beautiful, and you can go there any time you want to. Regarding the staff, 95% of them are good, responsive, and friendly. We did meet one staff who was not friendly. They do not have that many activities, but definitely more than enough for my husband. They have a movie theater. Everything is provided. It's like a cruise ship. I really liked it. They have nice big seating rooms on every floor. They have a lounge and an exercise room.

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  Family member

  Apr 21, 2023