Trevista Concord

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  I placed my mom here right when TreVista became Todos Santos in a memory care unit. At 1st glance, it felt like this place was it for my mom. After all, the skill nursing where my mom was at kept recommending a memory care saying she would thrive in the environment where they know what to do. However, few days into it, it was far from the truth. Within one week, she developed bedsore sore on her right buttocks and 3 days later, on her left as well, from them always leaving her on the wheelchair w double diaper so they didn't have to change her diaper often. Then, few days later, she threw up her food. They blamed hospice social worker fed her too fast. Mind you, that same workers been feeding her 2x a week at the skill nursing center w no problem. It was not the hospice social worker. It was them who was feeding her wrong. When my mom acted out by throwing food bc she was not happy, they decided to ask the hospice service to up her medication instead of figuring out why mom was doing it - isn't memory care supposed to figure this out?? Then, 2 weeks in, I found out she was not getting showered bc Todos Santos said it was hospice care's job to give her shower. When I was upset about this and asked for a meeting, the memory care director said no, she had to wait a month. I told them if we waited a month, they would kill my mom. Finally when we had meeting, ee found out my mom was starving to death by them not giving her enough food w a reason saying she was throwing up. Mind you, she didn't throw up for the past 10 days but they were going by an old record. My mom became increasingly unhappy, and started to shut down and when I took her out to place her at a loving boarding care, she passed away next day. My mom did not stay at the Todos Santos for little more than 3 weeks. She was thriving and was clean, well fed and was very happy at the skill nursing center when she got transfered. Staff at memory care does not have any kind of special training or a certificate. The director of memory care says he trains them. To me, they were always short staff, and staffs often pulling double shift bc they didn't have enough worker. The social event director even told me she would never place her mom here. I can honestly say, Todos Santos killed her. A whole year later, reading from the recent reviews, the place didn't get any better but worse.

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  Feb 16, 2026

• Google1/5

  Trevista was much better. We are taking our father out now after a few months with Todos Santos. There has been never-ending staff turnover and, like the previous reviewers' parent, my father has lost a dangerous amount of weight and become malnourished under their "care", as well as regularly missed important doctor appointments. He has not been given adequate assistance for the level of care we pay for and is often suffering from diaper rash and other totally preventable ailments. We also were not told of the Covid outbreak and he contracted Covid in spite of being extremely immunocompromised. Although some of the staff are kind and helpful, they don't have bandwidth to look out for the residents properly under this new management. Families have to advocate for every single thing.

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  Oct 17, 2025

• Google1/5

  When this facility was TreVista the care, food quality and variety and building maintenance were five star. Since its sale to the new group & calling it Todos Santos, my mom has lost almost 20 lbs due to the poor food quality; she fell & rang for service to help her up for half an hour before calling me that no one had come; there have been outbreaks of bed bugs and COVID with no notice to residents or family as well as several bouts of gastroenteritis. This new group only cares about bringing in severe care residents and doubling them up in rooms for higher rent and profits. It's a shame that I used to highly recommend has fallen so low.

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  Sep 27, 2025

• Google5/5

  My mother has been a resident at Trevista for a year and a half. The staff is caring and treats my mother with respect and kindness. The facility offers a variety of daily activities and services for the residents. It is a warm and welcoming community. I could not be happier with my choice.

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  Feb 23, 2025

• Caring.com4/5

  My mom is staying here. It all looks very nice, very welcoming, and comfortable. They give you options on sizes of the rooms, and whether or not you share a room. The room is more than adequate in size. They offer all kinds of different activities: bingo and movie nights. They take them on outings and shopping trips. They have a very large lobby for everybody to get together. There's a piano. It's very bright, well lit, and tables and chairs are everywhere, and televisions. They offer a lot for the people there. The menus look to be very diverse and not routine/every day. They offer a lot. My mother is on a special menu, and they have done their best to accommodate her. She doesn't have any teeth and can't chew. They have tried to meet her needs.

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  Family member

  May 16, 2024