Villa Capri

I have now had 2 clients move to Villa Capri and they absolutely love it! Brownlie, Jennifer and their entire staff have gone above and beyond to help them transition and make their families feel welcome and safe. One of them moved from out of state and they helped to get everything organized, arranged calls with their loved ones to do a virtual assessment, and made the entire transition seamless. Thank you thank you thank you!

I made a recent tour of the Memory Care facility at Villa Capri at Varenna. I was very much impressed with the quality of care and the abundance of friendly, compassionate workers. The atmosphere is calming and I was aware of the interaction of staff and guests.

I took a tour of Villa Capris and was really impressed by the person giving the tour. She was so thoughtful and genuine. In the end we decided that Villa Capris is not the right fit for my mom at the this time, but I was really impressed by Brownlie and how she was really making sure that my mom's needs would be met and not just trying to sell the place. She truly was a breath of fresh air!

Review for Villa Capri

The residents get good care. There is always someone around to help. It's clean and well run. That's what we want for our loved ones. If one can afford the cost, it seems like one of the best places around.

After a two month investigative journey through multiple assisted living communities in Northern California, I happened upon Villa Capri in Santa Rosa.I quickly scheduled a tour with Brownlie Raffaini, and in a matter of days I was guided with supportive compassion and a steadfast assurance that my precious mother would be receiving the highest level of care in this community if this was the choice I made. By the end of the tour there was no question, Villa Capri would become my mothers safe haven, her home. The weight I had been carrying unawares in this arduous search was lifted. The guidance and understanding of my mothers individual needs were unparalleled. My mother has been in residence for 7 months. She lives in and moves through this beautiful Villa Capri community with the assurance of constant support and care while simultaneously experiencing the gift of independence.

My stepmother has been a resident of Villa Capri for 2 months now and we’ve been very happy with her care. We had to wait for a few months before they had an opening, but it was worth the wait. Our point of contact there was Brownlie and she was absolutely wonderful, very knowledgeable and accommodating and so so helpful from the first moment we met her. The facility is beautiful, the food is delicious, the activities director is creative. friendly and upbeat, and the rooms are very nice. My favorite thing is the bird atrium, where you can watch beautiful birds flying and nesting. My stepmother is in the memory care section and she is looking really good. She’s gained a little weight and her color is much better. Just today they went on a trip to J Winery! It’s a special place, and we are very happy to have our stepmom there.

Our Experience

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.

The tour at Villa Capri was a wonderful and helpfull .experience. We covered all of the public areas on both the first and second floors. The lunch on the patio was outstanding and delicious. The apartments that we saw were spacious and had excellent views of the surrounding area. The staff could not have been more accommodating and informative. We came away with a very positive feeling but not yet ready for the transition at this point in time.

change of ownership transition

Jury still out on change of ownership. I understand transition takes time. Most personnel from previous ownership, from managers to care givers have left or were let go. Many of the resident concerns are being listed to re; laundry, food quality and food variety, activities, HOWEVER very little action seems to be taking place.

Do your research before having a loved one live at Villa Capri. Owned by Gallaher and recently management has been taken over by Well Quest (previously Oakmont). It's obvious that Gallaher has hired Well Quest to cut costs and manage Villa Capri as a low budget facility. Residents have voiced complaints about the long wait times for the staff to respond to their call for help. Food is constantly an issue being cold and not tasting good. Inexperienced staff is not properly trained. Communication with Well Quest goes unanswered by the senior management team. This is NOT the place for your loved one !!

Do Your Research !!

Do your research before having your loved one live at Villa Capri at Varenna. Owned by [removed] and recently Well Quest took over the management of this facility. It's obvious that [name removed] hired Well Quest to cut costs and operate Villa Capri as a budget community, however the costs for residents are high and will increase. Ongoing problems with the staff responding in a timely manner to the resident's call for assistance. Food is not good, residents give feedback month after month with no change. Staff training is weak and results in inconsistent performance. Communication to senior Well Quest Management about issues is ignored. This facility looks new and clean but is not operated well.

Review for Villa Capri

It's very pricey but if you can afford it then I would recommend it, unless your loved one is a foodie. Complaints about the food from day one. Best suited mom, more like a resort. Loved the staff. Friendly and caring. Beautiful environment.

a nice community

What we really like about Oakmont of Villa Capri is the friendliness of the staff members - that is number 1 on our list. It was always really nice to see the caregivers smile and always staying busy and helping out with the residents. There are a lot of different activities for the residents to participate in which is great. Based on our experience we would definitely recommend Oakmont of Villa Capri to other families.

New on the Outside, Disorganized on the Inside

Villa Capri is a fairly new facility which looks clean and maintained. The staff for the most part is friendly, however they are not well trained. The food is often inedible and feedback by the residents about the food is ignored. The "assistance" at this facility is minimal. I would NOT recommend Villa Capri to anyone looking for a properly managed and well run facility.

Still under construction but should be very nice when completed this Spring.

Nothing Can Compare

Villa Capri was the best experience with a facility I could ever have. The staff was just so supportive in every way, and the quality of care offered was impeccable. The personnel consistently took extra steps to get to know my loved one and we felt very supported and very well cared for during our time there. The overall look of the community was so welcoming. I don't think anything will ever compare to Villa Capri.

This was a beautiful place. Very caring and peaceful. Lots of activities and secure. Activities abound, health checks and lovely "apartments". Residents appear to be happy and peaceful.

This facility was great-very clean and beautiful. You feel like you are in a high end hotel. Very friendly staff who takes the time to get to know their residents. Dining room and food was fantastic-very flexible with food requests. [Removed] was our tour guide and is the point of contact and she is very friendly and knowledge about the facility, the area and the needs of the residents. This is worth a visit!