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Key information
By the Bay Health is a home health agency in Larkspur. Medicare rates its quality of patient care 4 out of 5 stars. Patients rate it 3 out of 5 stars in Medicare's survey.
Care on offer includes home health aide services, medical social services, nursing care, occupational therapy, physical therapy, speech pathology and speech therapy. It is certified by Medicare and Medi-Cal, and by Medicare since 1997. The nearest hospital, Marinhealth Medical Center, which has an emergency room, is 1.3 miles away.
Rating and inspection report
Official rating
- Medicare patient survey3/5 · Average
Care & pricing
Care available
- State license
- CA 220000357 · Active
Payment types accepted
Services
Details
Services
- Non-profit ownership
- State-licensed home health agency (California CDPH)
- Fall risk management
- Home health aide services
- Medical social services
- Medication management and reminders
- Palliative care
- Physical, occupational or speech therapy
- Skilled nursing care
- Wound care
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
- Accepts Veterans Affairs (VA) benefits
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Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.8/5
Reviews
- Google1/5
We were very disappointed with how BTB handled our family member's care. We have tried their services with two family members who needed hospice care and BTB accelerated the death of our loved ones when we were told by the hospice doctor that hospice would improve and extend the last phase of their life. While we knew where we were headed, the claims of 24 hour response is inaccurate (you may have to wait for a call back), clarity of instructions, and immediacy of response were lacking. I would not trust this organization again. I believe they have the best interests of insurance companies in mind. This is my subjective opinion after two trials.
Read full reviewOct 31, 2026
- Google5/5
My Mother is presently under the care of By the Bay Health in Marin County for at home physical, occupational and speech therapy with a bit of limited nursing through Medicare. Her therapists (and nurses) are fantastic!!! I could not recommend more their services!
Read full reviewApr 24, 2026
- Google4/5
My experience with Hospice by the Bay was generally positive. From my first phone call, George got my mom all set-up in literally hours. All while I was up in Portland. I do wish there was more training, I have NO idea what I am doing, so it would be helpful to have someone run through how to do things (YouTube videos even?). I also wish we got more time from the nurses, some scary things happened to my mother on her journey and I had to pull teeth to get someone to come out and observe her. Even being able to send videos/photos to the nurses would be really helpful. It's a very jarring transition to move from healing to comfort, so I know some one my neediness arose from that, but it would be nice to have a little more support when it's needed. I also think it's really important to be really clear that hospice does not provide a caregiver. I needed to rely heavily on an outside staffing agency (recommended by Hospice by the Bay) to help and to provide training so I could learn the best way to care for my mom.
Read full reviewDec 4, 2025
- Google5/5
When you call hospice you are in a bad place and want someone who can help you navigate a very painful process. The Hospice By the Bay team was excellent. Our nurse, Josh Hayes, was so experienced, gracious and thoughtful. He made a world of difference for us. Other members of the team educated us and were always caring and nice.
Read full reviewMar 14, 2025
- Google5/5
My Dad just passed a couple of days ago. He had been under the care of By the Bay for almost 6 months. The last 2 weeks of his life were very difficult for him and his family. In our case they were incredibly supportive and responsive. I literally don’t know how I would Have navigate this without them.
Read full reviewJun 14, 2022
- Google1/5
My grandmother was referred to this place by Kaiser for her terminal Illness. They were to provide hospice care. In case anyone who works there needs a refresher, the 4 goals of hospice are 1. Relieve the pain and suffering of the terminally ill. 2. Make possible a “good” death. 3. Help the family. 4. Assist in the search for meaning. I can tell you that Hospice by the Bay failed at ALL four of these goals. My grandmother passed away early this morning. Up until yesterday afternoon, she was screaming in pain. Screaming! “Keep increasing the Ativan” they say. We tell them that the Ativan is making her worse. I called my aunt who was a retired hospice nurse and told her there has to be something wrong because a person in hospice should not be screaming in pain. She told us to ask for haldol (which they had just given us yesterday). So when we gave that to her she finally settled down. I wouldn’t allow my pet snake to receive care from here. There was no comfort care. We were already dealing with a dying relative and they did nothing to help make her transition peaceful. NO. I do not recommend. At all.
Read full reviewJun 2, 2021
- Google1/5
My family's experience was not good. They said "call us, we are available 24-7" but when we called they didn't get a nurse to us for 7 hours. The nurses were wonderful when they were here, but communication was extremely poor when we called and commitments were not honored. We had to leave multiple messages for the social worker as well who was informed of the patient's passing, but did not reach out to us or even return calls in a timely manner. When we needed support, they let us down.
Read full reviewJun 1, 2021
- Google1/5
My mom was referred to this hospice by her doctor, but when the admission nurse came to my moms home to see her she was denied care. Apparently they have a checklist and she didn’t tick every box in a single category. She died just two weeks later. The last week of her life was difficult and terrible. There are these moments that still haunt me, these forks in the road where things could have gone a different, better way. The day they turned her down is a big one.
Read full reviewJan 28, 2021
Location
17 E. Sir Francis Drake Blvd, Suite 212, Larkspur, CA 94939