Direct Hospice Care, Inc

Reviews and listings

What families and listing sites say.

Reviews

• Google2/5

  I understand that this business has undergone an ownership change. My experience was based on using their home services for my mother five months. It looks like other reviews are for family members in facilities, and I can't address that, but if they primarily service facilities, that would explain quite a bit. Like probably most people, I didn't know anything about hospice. And I didn't know that I had a choice of hospice providers. Direct Hospice was the first to call me, and I thought they were assigned to me. So, first lesson is that you can select and choose your hospice provider. At the start, despite being terminal, my mom seemed pretty normal, and the workers remarked that it didn't seem like she needed to be in hospice. But on the other hand,despite being in her "right mind," one of the young nurses that primarily visited (weekly) would as me the questions in front of my mom. I'd tell her to ask my mom directly. If this had just happened once, I'd let it go. But it seemed to happen weekly until I had to let her know that we could have a private conversation before or after she saw my mom. Many hospice patients are cognizant up until the end. Medications were a problem. Sometimes getting the correct form (liquid vs pills) meant waiting a couple of days, which isn't good when the patient is terminal and in pain. And the delivery, oh my, it maynot be a problem if you live near the pharmacy (Castro Valley), but more than once the medications were delivered after 10:30pm. And once that included a call to my mom at 11:00pm for an 11:30pm delivery time. Yasmine, the CNA, was the best part of Direct Hospice. She bathed my mom, and chatted away with/at her and was intensely kind, gentle and attentive. I felt like she wasn't in charge of her schedule though, and many times had to come too early for us, as she was finished with the hospice patients at nearby facilities. It's one thing to bathe facility patients early as there are many of them. But to have to wake up a terminal patient for their shower seemed unkind and not concerned about putting patient's comfort needs first. I think it also reflect inadequate staffing, I'd guess. Two more things. Hospices have the ability to have traveling patients cared for by a local hospice in the area they're visiting. Not Direct Hospice. We traveled to Arizona for three days, to allow my mom to say goodbye to friends and family. Direct Hospice dropped us from their hospice service. Medicare told me that they could have contracted with a local hospice for the time we were in AZ, but they literally didn't know how to do that. We had to borrow equipment from friends and family for our three day stay. When we returned they made us fill out ALL of the forms again. Ridiculous. If you're going to be a full-service hospice, then do it right, according to Medicare guidelines. And finally, if you're going to have your hospice patient at home, be aware that this hospice offers NO respite care. Many have respite care, meaning they will watch your family member for up to x number of days so that you can attend a wedding, have a break, deal with an emergency, etc. And to clinch this review, Direct Hospice just came and picked up their equipment, showing up at 10pm without any call or notification first. That about sums up their customer service. This is just my opinion about their home health hospice. As I said, if your loved one is in a facility, you may have a different experience. I just want other people like me, taking care of a loved one at home full time, to know what to expect. For the last five days of my mom's life we switched to Melodia Hospice here in Fremont, The difference was night and day. Highly recommend.

  Read full review

  Aug 27, 2025

• Google5/5

  Wonderful end-of-life care for my mother. Prompt, responsive, and very caring. Consistently visited and updated me on her condition and my contact point, Amanda Trumble was simply outstanding! So thankful for their help and compassion as mom's life came to an comfortable end.

  Read full review

  Aug 1, 2025

• Google5/5

  When it was clear that my Father was suddenly going downhill fast and could benefit from hospice services, the Brookdale Memory Care facility in Fremont recommended Direct Hospice Care, Inc. Senior Account Executive AMANDA TRUMBLE answered the phone and within minutes I was reassured that I was speaking with someone who was professional, experienced, knowledgeable and empathetic to my Father's needs. As a retired business owner I was amazed and gratified how quickly (within 48 hours) AMANDA was able to put together a nursing team and deliver equipment (hospital bed & table, wheelchair, oxygen and appropriate drug therapies) to my Father's room. To my pleasant surprise, AMANDA herself arrived at that 48 hour mark to ensure everything she had put into motion was as she intended it to be. Thanks in great part to the efforts of the Direct Hospice Care, my Father ended up passing away several days later, peacefully, in his sleep. I recommend without reservation Direct Hospice Care Inc and will be forever grateful to AMANDA TRUMBLE for her efforts on behalf on my Father.

  Read full review

  Jul 13, 2025

• Google5/5

  Has competent team, from administrative to field staff. Thank you for serving the community.

  Read full review

  May 24, 2023

• Google5/5

  Such an amazing hospice team!

  Read full review

  Apr 24, 2023