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6801 Koll Center Pkwy, Suite 140, Pleasanton, CA 94566
Medicare family caregiver survey4/5 · Above average
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Hope Hospice is a hospice in Pleasanton. Families rate it 4 out of 5 stars in Medicare's survey. Care on offer includes palliative care. It is certified by Medicare, and has been since 1992. The nearest hospital, Stanford Health Care Tri-Valley, which has an emergency room, is 2 miles away. Inspectors have visited 1 time since November 2023, most recently on January 10, 2025. Regulators looked into 3 complaints in that time (1 substantiated and 2 without a recorded outcome).
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What families and listing sites say.
I am a past client of this provider
Our family had been signed up with Hope Hospice for one of our family members for 4-5 months . Our experience was that volunteers who were brought in were 100% caring, compassionate, and wonderful, as were staff who made rounds to check up and bathe the patient. However the official office staff (case managers and nurses) unfortunately did not meet our expectation nor the same standards. One of the nurses were so inexperienced they couldn't change a simple catheter and poked around for an hour causing the patient to bleed. We expected hospice nurses and case manager to truly show empathy and possess certain characteristics in order to care for patients in their last days of life. The hospice office staff unfortunately made our family feel as though they were waiting for our relative to pass away. Our case manager needed us to know how important they were, how capable they were, and that they would never make mistakes. There wasn't much humility one would expect in a profession such as this. It was an unfortunately experience, now that we look back after our relative did pass away peacefully with after another hospice care, we feel a tinge of heartbreak for our experience with Hope Hospice. Just our honest opinion..
Limogin
Apr 22, 2015
Hope Hospice is a is a non-sectarian, nonprofit organization providing services to communities in the Condra Costa Area since 1980. Hope Hospice has a very professional staff with a wealth of experience, expertise, and specialized education. I found their team of caring professionals to be very caring and compassionate, creating an environment that offers the patient comfort and dignity the the end of life. Also, the agency offers supportive services to family members and friends for up to one year following the death of a loved one. In addition, Hope Hospice provide support groups and activities for adults, teens or children in the overall community who have experienced the death of a family member, friend, or loved one. As a former Director of Social Services at an inpatient sub-acute skilled nursing facility (SNF) I referred patients and loves one to Hope Hospice and would highly recommend this agency to anyone searching for hospice care.
Drjames'corner · Visitor
Aug 30, 2011
Hope Hospice Inc - Dublin
At Hope Hospice we thrive on supporting individuals at the end of life with compassion, dignity and excellence. Hope Hospice is a proven leader in hospice care. Since 1980 families and physicians in the San Ramon, Tri-Valley and surrounding communities have turned to us for quality, compassionate care at the end of life. We customize care for each patient and their family. We offer a comprehensive circle of support and pay attention to all of an individual_s needs - physical, mental, emotional and spiritual. Our professional staff have a wealth of experience, expertise, and specialized education. They create an environment that offers the patient comfort and dignity at the end of life.
6801 Koll Center Pkwy, Suite 140, Pleasanton, CA 94566