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Key information
Heartwood Avenue Healthcare is a 60-bed nursing home in Vallejo, part of Bvhc, LLC. Medicare rates it 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 4 for quality of care.
It is certified by Medicare and Medi-Cal, and has been since 1985. The nearest hospital, Sutter Solano Medical Center, which has an emergency room, is 2.4 miles away.
Inspectors have visited 56 times since November 2023, most recently on October 27, 2026. Federal inspectors cited 42 deficiencies in that time (4 actual harm, 33 potential for harm and 5 minor or administrative). Regulators looked into 78 complaints in that time (6 substantiated, 7 partially substantiated, 23 unsubstantiated and 42 without a recorded outcome). Medicare imposed 2 penalties totalling $16,988 in that time (2 civil money penalties).
From April to June 2026, each resident received 3.79 hours of nursing care a day on average, 0.45 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections3/5 · Average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare quality measures4/5 · Above average
- Medicare quality measures (short stay)3/5 · Average
- Medicare staffing2/5 · Below average
- State inspections13 serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 60 beds
- State license
- CA 110000020 · Active
Pricing
- Average daily charge (Medicare cost report): $365 per dayNursing home
Payment types accepted
Daily life
Details
Facilities
- Activity room
- Arts room
- Business room
- Cable TV
- Climate control
- Fitness room
- Furnished
- Game room
- Garden
- Kitchenette
- Library
- Movie room
- Outdoor common space
- Private bathroom
- Spa /
sauna / wellness room - Telephone in room
- Walking paths
- Wi-Fi and internet access
- For-profit ownership (limited liability company)
- State-licensed skilled nursing facility (California CDPH)
Activities
- Movie nights
- Music program
- Outdoor programs
- Resident run activities
- Scheduled daily activities
Services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Concierge
- Family support services
- Housekeeping
- Laundry
- Licensed nurse on site 24/
7 - Medication administration by staff
- Medication management and reminders
- Move in coordination
- Non-ambulatory care
- Resident council
- Special diets (diabetic, renal, pureed)
Dining
- All day dining
- Allergy sensitive
- Diabetes diet
- Dining room
- Gluten free
- Professional chef
- Restaurant style dining
Safety and security
- Automatic sprinklers throughout the building
- Emergency alert system
Transportation
- Transportation and parking
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Languages spoken on site
- English
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 4.3/5
Reviews
- Google3/5
There are a lot of great staff here and there are so many I want to give a shoutout to. Don the maintenance man is so very good at his job, he's very helpful with any problems that I've had or anybody has in here. He solves every issue that has come up, he has a great attitude and smiling personality and he's such a helpful person and I'm grateful that they hired him here,they picked the perfect person for the job. The others I want to give a shoutout to who have given great care and help are the CNA's: Rosa, both Lupe's, Chandra, Anthony, Vanessa,Laketa & Ashley. The Nurses are: Anna, Lanie, Shannon,Pam, Christina (AKA, Tina) Wound Care Team: Christina(aka Tina), the other Christina & Victor The Social Worker assistant: Denise Luna The Physical Therapist: Mary&Joybee Admin: Monique Director of Staff Development:Angel All though there are many other employees but those I listed are really great at their job and I give them 5🌟
Read full reviewOct 3, 2026
- Google5/5
I have been a resident here for 3 years and I appreciate all the staff but most especially I appreciate Angel for always listening and caring for me during my time here.
Read full reviewSep 30, 2026
- Google5/5
The people here are a blessing to us! All the Staff, nurses, Doctors are very good at what they do, God Bless you All , and Miss Denise Luna, was the most help, I needed help and She was there 😊 I appreciate you All! God Bless Y'all! And Thank Y'all Very Much! Mr. Robert Keith Hoy
Read full reviewAug 27, 2026
- Google5/5
The staff at Heartwood care deeply for their patients and it shows! My father has had several stays at their sister facility, Springs Road Healthcare, and many of the nurses recognized my dad and remembered him. My dad is happy with the care and attention that he receives!
Read full reviewMay 30, 2026
- Google5/5
I've never been treated in such a caring way all of the nurses are always helpful but a few stand out more than sweetshell her laughter and her beautiful voice white always brighten my day lets not forget the two wonderful lady's in rehab Janee and Marivic who I credit for the progress in healing and getting back on my feet and all the other staff so many times name
Read full reviewMay 20, 2026
- Google1/5
This facility appears well-maintained from the outside, but my experience inside was disappointing. There was an unpleasant odor throughout the building, and it seemed the CNAs were consistently understaffed and overwhelmed with work responsibilities. During my last visit, I overheard a CNA asking two nurses for assistance with feeding residents, and both refused to help. I was surprised and concerned by this interaction, especially since state representatives were present at the time. The situation reflected a lack of teamwork and support for staff, which ultimately impacts the quality of care provided to residents.
Read full reviewMay 17, 2026
- Google5/5
Social services Denise Luna and team have provided exceptional services and assistance with my stay here. It's was exceptional, caring, and heartfelt. I will forever hold this memory near and dear. Speaking of which I as a patient recommend this home away from home for all who might need this service. Please tell them Robert Sorenson sent you..... God Bless one and all.
Read full reviewMar 12, 2026
- Google5/5
First off when you enter Heartwood you meet Denise the Social Worker who I call Miss Sunshine! You receive your room with wonderful nurses and aids! If you’re able to do Physical Therapy, GO FOR IT! There’s no women better than Mary, JB, & Susan! They listen to the best music to put you in the mood to work out. They start slowly to see what you’re capable of doing. The Physical Therapy Program is the best and it’s because of these women! This is my second time in Heartwood Healthcare & I can’t praise them enough. God Bless them.
Read full reviewFeb 10, 2026
Location
1044 Heartwood Ave, Vallejo, CA 94591