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Key information
Pacific Heights Transitional Care Center is a 120-bed nursing home in San Francisco, part of Aspen Skilled Healthcare. Medicare rates it 5 out of 5 stars overall, the highest rating, with 5 for health inspections, 4 for staffing and 5 for quality of care.
Care on offer includes a hospice program, an Alzheimer's program, occupational therapy, physical therapy and speech pathology. It is certified by Medicare and Medi-Cal, and has been since 1974. The nearest hospital, UCSF Langley Porter Psychiatric Hospital and Clinics is 0.2 miles away.
Inspectors have visited 24 times since November 2023, most recently on October 13, 2026. Federal inspectors cited 28 deficiencies in that time, none rated as having harmed a resident (24 potential for harm and 4 minor or administrative). State health inspectors (CDPH) cited 1 citation in that time (1 administrative penalty). Regulators looked into 60 complaints in that time (3 substantiated, 8 unsubstantiated and 49 without a recorded outcome). Medicare imposed 1 penalty totalling $25,490 in that time (1 civil money penalty). The state health department (CDPH) imposed 1 penalty totalling $0 in that time (1 fine).
From April to June 2026, each resident received 4.18 hours of nursing care a day on average, 0.89 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections5/5 · Much above average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare quality measures5/5 · Much above average
- Medicare quality measures (short stay)4/5 · Above average
- Medicare staffing4/5 · Above average
- State inspectionsNo serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 120 beds
- State license
- CA 220000057 · Active
Pricing
- Average daily charge (Medicare cost report): $459 per dayNursing home
Payment types accepted
Daily life
Details
Facilities
- Activity room
- Arts room
- Business room
- Cable TV
- Climate control
- Fitness room
- Furnished
- Game room
- Garden
- Kitchenette
- Library
- Movie room
- Outdoor common space
- Private bathroom
- Same day assessments
- Spa /
sauna / wellness room - Telephone in room
- Walking paths
- Wi-Fi and internet access
- For-profit ownership (limited liability company)
- State-licensed skilled nursing facility (California CDPH)
Activities
- Continuing learning experience
- Movie nights
- Music program
- Outdoor programs
- Resident run activities
- Scheduled daily activities
Services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Administer insulin injections
- Alzheimer's program
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Care with behavioral issues
- Concierge
- Coordination with health care providers
- Dementia /
memory care - Diabetes care
- Diabetes management (glucose checks)
- Family support services
- Hospice care on site
- Hospice program
- Hospice waiver
- Housekeeping
- Laundry
- Licensed nurse on site 24/
7 - Medication administration by staff
- Medication management and reminders
- Mild cognitive impairment
- Move in coordination
- Non-ambulatory care
- Outside hospice allowed
- Parkinson's care
- Physical, occupational or speech therapy
- Resident council
- Social services
- Special diets (diabetic, renal, pureed)
Dining
- All day dining
- Allergy sensitive
- Diabetes diet
- Dining room
- Gluten free
- Professional chef
- Restaurant style dining
Safety and security
- Automatic sprinklers throughout the building
- Emergency alert system
Transportation
- Transportation and parking
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Languages spoken on site
- English
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 4.3/5
Reviews
- Caring.com1/5
Pacific Heights Transitional Care Facility must be one of the worst “skilled” nursing facilities in the city. I have been a patient here for multiple years. For my entire stay, I have been in multiple rooms with extremely loud, screaming dementia patients. Try sleeping wearing expensive noise cancelling headphones that can’t keep out the screeching. Now, imagine trying to recover to get out of here while unable to get a decent night’s sleep. Food is disgusting & even looks & smells awful. I was nauseous everyday until I started using various outside & expensive food options. They don’t care about the patients here. I constantly hear how bad the quality of the food is. For the 1st 4 months my hair wasn’t brushed or washed not were my teeth brushed or was I even offered a toothbrush. Because of more negligence, I have paid out of pocket thousands of dollars to have teeth extracted. The vile food is included so don’t expect a discount for not eating it. Complaints are rarely taken seriously. If you or a family member or friend needs a SNF, please do your research & avoid this place like the plague. They are constantly understaffed & working as a CNA or nurse are hard work. Staff suffers and so do patients.
Read full reviewResident
Jun 1, 2023
- Caring.com3/5
Pacific Heights Transitional Care Center is clean and the staff seems very professional. My sister moved there and it's very close to my house, which is one of the reasons why I like it. It has its drawbacks, but I am beginning to think that this is probably what most facilities and most reputable facilities are.
Read full reviewFamily member
Oct 15, 2021
- Caring.com5/5
Overall stay exceeded expectations. My wife got excellent personal care every day which was very consistent in personal hygiene, medications and therapy. My wife's stay was very comfortable and accommodating and although she has a major femur fracture the overall atmosphere made it possible for a very relaxing stay and progress to an extent where she could be comfortable to go home feeling confident that she can recover in the nearest future. There are particular staff who from the get go provided support and helped us make the right decisions these staff members include Rich and Rena from Social Services and special thanks to a charge nurse on the 2nd floor-TJ and CNA-Merlita. The entire management and staff should receive recognition for my wife's stay. I would recommend Pacific Heights to family and friends because the personalized care and attention I have seen is one of the best in the industry. I wish Pacific Heights all the best with their nursing and care for the future. Thank you Barbara and Dominic.
Read full reviewFamily member
Nov 28, 2018
- Caring.com5/5
My father was admitted after a stroke and he was unable to speak and his right side was paralyzed. He received great care from the rehab department and nursing staff. He had 3 specialists coming in daily from OT, PT and ST to help him rehabilitate. They are all very professional and caring people. He is now getting ready to return home and will be able to live in the community with a helper. Social workers and nurses were immediately available to assist when needed. Thank you very much to the Pacific Heights team.
Read full reviewFamily member
Oct 29, 2018
- Caring.com5/5
Earlier this year my loved one was a patient here. I was so impressed by the caring and attentiveness of the staff. The aides (helper people) answered call lights quickly, and the nurses were able to answer all my questions about the medication my mom was taking. They never seemed bothered or rushed, even when I had multiple questions. The discharge planning people- specifically the case worker and the social worker- made a confusing and stressful time more simple, I liked how they explained things in an easy to understand way. I wish there was better parking and the food wasn’t very good (according to mom) but those things don’t matter when the staff was so good. All in all I couldn’t have asked for a better place to care for my mom as she recovered.
Read full reviewResident
Sep 8, 2018
- Caring.com5/5
Everyone on my floor that helped in my recovery was like a person that I already knew. All were friendly and professional. I'm glad that I chose Kindred. My recovery time was less than I expected.
Read full reviewResident
Jun 21, 2017
- Caring.com5/5
Our 100 year old grandmother is well taken care of at the facility and they always call us if they notice any changes. We are well informed of her care and we we know she is safe there, and it gives us a lot of peace.
Read full reviewFamily member
Jul 29, 2016
- Caring.com5/5
They took care of my grandfather very well and treated him with dignity. He was a fall risk and ensured his safety at all times.
Read full reviewFamily member
Apr 27, 2016
- Caring.com5/5
we transferred our dad from another facility and it was the best decision we ever made. Everybody from this facility's very helpful, from the director, the nurses and the CNA's. They are very flexible with regards to our request and they make sure all communication lines are open. I would definitely recommend this facility because of their excellent service
Read full reviewFamily member
Apr 5, 2016
- Caring.com4/5
My Dad was in this facility for 8 months and am pleased to say that the staff was incredible! They were thorough, professional and sensitive to his needs. Praise goes out to Abbey, Roberto, every staff member on his floor and Alissa, who went above and beyond to make sure his transition home was seamless! Thank You!
Read full reviewFamily member
Feb 4, 2016
- Caring.com5/5
My clients are placed here for long term and they are very happy in this facility. Staff has a good and caring manner about them. There are activities that keep my clients entertained. I would like to recognize nursing staff for their leadership and their impeccably high standard of care, delivered with warmth in such a caring environment. The nursing staff is very attentive, caring and professional. I like to mention one CNA, she went above and beyond the call of duty. She treats my 94 yrs old client exactly like her own mother. My client is very happy and doing much better because of her care. I would especially like to recognize all the social workers. Especially Social worker Director, she is truly a good hearted person and so are the many staff members that work at this facility. If you want your loved one to be cared for like a family member then this is the right place for them.
Read full reviewRashida C.
Jul 9, 2015
- Caring.com5/5
Please know how special you have made this day for mymum-n-law of 32 years and my spousa of 32 year and me I feel blessed to be present at this all star event that comes straight from the 6 plus hearts mind and soul. All the best always, Dr. Ira Katz
Read full reviewFamily member
May 9, 2015
- Caring.com4/5
My client is very happy in this facility. Staff has a good and caring manner about them. There are activities that keep my client entertained, he will spend his remaining years in this facility.
Read full reviewSandra Z. · Family member
Apr 3, 2015