Shields Richmond Nursing Center

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  Just got out today. Everyone was soooo nice to me and the place is very clean and smells good

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  Oct 22, 2026

• Google1/5

  Nurses takes a long time to go see the patients and doctors are not there to speak with patients family. There are no updates. I understand they are busy but at least another nurse should help them out. Also no updates from the nurses or doctors. This facility is not a good place, i do not recommend it because of this place my mom is back to the ER because blood pressure was too low and only medication that puts her to sleep, staff was unattended and not giving food or water. If i can give this place a zero i would.

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  Apr 19, 2026

• Google5/5

  My father has been at Shields skilled nursing for 2 months now. We were referred from Kaiser hospital and apprehensive given the mixed reviews. However, its been such an underrated gem and we’ve been very pleased with the experience overall. Cons- There's no question the facility is run down and it's not the greatest neighborhood to visit regularly. The PT/OT is somewhat limited to just putting the patient on a bike and doing minimal therapy especially when a patient needs a lot of cuing. Lack of rehab staff is likely the issue. Many pros- The nursing staff are friendly, attentive, compassionate, and as responsive as they can be with the nurse/patient ratios. We’ve also been incredibly impressed with the social worker, Aaron who’s been extremely communicative and patient in guiding us through this very complex and stressful time. The food is not gourmet but overall well balanced with fresh ingredients and well portioned. Overall, we feel incredibly grateful that our father is being treated with the respect, kindness, and attention he needs and deserves during his recovery.

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  Sep 21, 2024

• Caring.com4/5

  My sister is in a nursing home called Shields Richmond Nursing Center. I don't have any complaints about it. The staff members that I have interacted with are very kind and professional. The facility is clean, and they care about their patients. The staff members I've interacted with are very kind and very professional. The building is very well structured. It looks very clean, and it smells very clean. I feel it's a very pleasant atmosphere. I don't feel like anything on the negative side at all. The rooms are pretty good size. My sister shares a room with another patient. It's very well-lit, you can see out the windows and you can see where the nurse's station is located. Everything's right in the view from her room.

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  Family member

  Aug 12, 2024

• Google5/5

  I want to let all of the staff know how appreciate I was for your kindness and hospitality!! After being there on the side of my father’s bed for 4 hours I was relieved knowing that he is in good hands. And the place is very clean 🙏🙏🙏 Thank you very much for taking good care of him for us 🥰

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  Oct 18, 2023

• Caring.com2/5

  I really don't like Shields Richmond Nursing Center. My husband is in there for rehab right now. I'm not satisfied at all. He didn't have a heel sore when he came in there, but currently he has a sore on both of his heels and a sore on his buttock. They left him in his bowel movement. They don't turn him. They didn't get him up until I raised hell. Now they try to accommodate us more, but I had to raise hell in order to get them to do that. The light stays on and no one comes in. I don't like the food. All the food is canned or instant, mashed potatoes or whatever, canned fruit cocktails, canned vegetables, and the juice comes from a container and they put it in a plastic glass. The facility looks nice. It looks like they care more about the cosmetics than the patients in my view. I don't care how pretty the place looks if you're not taking care of your patients. Some of the staff are good, some of them are not. His nurse, as far as I'm concerned, when I was there, was like a four-star, but you have others that are not. They need to concentrate more on their patients than the facility. It's kept up pretty well.

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  Family member

  Jan 6, 2023

• Google4/5

  This facility is not in a great neighborhood, and the building itself looks pretty run down. But if you look beyond the exterior, they’ve got some of the important things down. To start, the facility is very clean. I witnessed a worker clean a rolling cart from top to bottom - he literally cleaned the wheels. Most importantly, the staff here is lovely. Practically every person we encountered was attentive, helpful, and a human. There are always pros and cons to a place like this, so here are a few more specifics: The food is not the best. Repetitive and a bit dull. That said, during the week when the main cook was there, the veggies were fresh and delicious. Speaking of delicious, you should check out the Tacos las Palmas food truck around the block. Not related to Shields, but quite a local gem. I’m surprised we didn’t catch Covid during our stay. I can’t expect the residents to stay masked up at all times, but some of the staff are a bit sloppy with masking as well. Some wear it under their nose and some pull it down to talk. I can see how an illness would spread very quickly once introduced. The security of the place seems good, and although the neighborhood isn’t nice I felt safe going to my car every night. Parking is terrible! The tiny lot is mostly reserved for staff - which I do not object to. But it can be tough to find parallel parking on the neighborhood streets. There is no HIPAA in a facility like this one. With two people to a room and some hard of hearing, doctor visits, physical therapy, and medical conversations are not private. The onsite doctor made no attempt to conduct visits in private, and I’m not sure it would have been possible if she tried. While we had a good stay here overall, there were a couple of notable issues. The staff naturally has to abide by all doctor instructions on a patient’s chart. Knowing that, I would have appreciated if the onsite doctor was better about updating that chart. For example, the staff would wake up the patient to give her melatonin to induce sleep. Several times this resulted in her being unable to get back to sleep. We repeatedly requested that the notes for this medicine get updated, but it took days. Once the doctor leaves for the evening or weekend, she is gone and cannot be reached. That seems inappropriate. This happened with several medications. Do not expect a schedule if you stay here. You will not know when a physical or occupational therapy session will occur, or when the doctor might pop in for a visit. You really can’t do any planning or set expectations. You just have to wait and go with the flow. The staff can be slow responding to the call button, resulting in patients sitting in their own waste. I don’t necessarily blame Shields for this, as the staff is in high demand. I never saw anyone lazing around or ignoring patients - everyone was working hard. They just can’t keep up. But when they do come, the staff is really great. Everyone is very respectful of the patients and treats them with kindness when cleaning or bathing them. This makes a huge difference for patients who are forced to give up their dignity due to injury or illness. I especially want to call out people like Muhammed, the nurse Maria, the nurse Tenzen, Marlett, and Olga. They were delightful and helpful and there are many more. The people are the most valuable asset Shields has. They made all the difference during our stay. We did have one unpleasant incident where staff tried to move the patient without consent or conversation. It was a scary moment for the patient. On the positive side, the administrator was responsive, professional, and empathetic when we brought the matter to his attention. I suspect he is the reason the facility is so well run. Overall, I would recommend this place. Provided the current management and staff are in place, Shields is a good choice for recuperation.

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  Dec 29, 2022

• Google4/5

  I am currently a resident and will be for the next fee weeks. So the building is a little beat up, but clean . The food is nasty, I'm not going to lie. The reason I give them 4 stars is the staff. Everyone I have encountered is attentative and caring and full of personality. All staff including laundry, activities, housekeeping, physical therapy and nursing staff. I can be a little much, and they are cool rollin with it. Luv em'

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  Dec 15, 2022

• Google1/5

  This place is a dump. Please don’t ever put a loved one in this place. The staff is amazingly unprofessional, the conditions are terrible, the food is awful. There were bugs everywhere, I even had to wait 4 hours for someone to help use the restroom. It’s a terrible place to put someone you actually care about!

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  Dec 20, 2020

• Google5/5

  I recently went to here to visit my neighbor. I was really surprised when I walked in. The lady at the front desk was really pleasant. This facility had no stinky odor. It had a nice clean smell. The place and rooms were clean. Great Job Staff. A++++

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  Aug 11, 2019

• Caring.com4/5

  My mother, Jan, was admitted to Shields Nursing Center after being discharged from Doctors Medical Center. She, just like anyone else, did not want to go to any nursing facility, because she missed home so much after being in the hospital urgent care for about four months. From her feedback as well as from my personal visits, the staff were very friendly and helpful even though they were very busy doing their best to care for so many people. The food was reasonable. The facility does need more improvement on the lighting in the rooms. The rooms are small, which is not the factor. The rooms have a dark interior which seems to bring gloom to not only the patients but the visitors as well. Knowing the buildings are quite old, I am sure some time the rooms will be brightened up, which will help in brightening up the patients who stay there. I would like to add, that my mother needed to have all her pain meds upon discharge from the center, and even though the full prescribed amounts could not be released, they were so compassionate enough to give her samples and whatever amounts that could be approved right away. Though I was not a patient staying there, I still miss the wonderful staff and my mother would say the same. Rest her soul.

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  Family member

  Jul 23, 2012