St. Francis Healthcare Center

Reviews and listings

What families and listing sites say.

Reviews

• Google1/5

  When given the opportunity to choose where my mother was taken I chose this facility based on past reviews. Unfortunately there is a new employee drastically effecting the level of care. My mom pressed the button for help going to bathroom and was forced to wait for 1 hour like an animal. Upon talking to a patient days later that has been there for some time. He let me know he has developed a relationship with an employee who drags about being able to sleep during his night shift. While leaving disabled people in need of medical attention. I hope karma strikes asap on this one.

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  Sep 1, 2026

• Google5/5

  Can’t give enough praise to the occupational and physical therapist at St. Francis. The nurses and certified nursing assistants are so caring that they all made my husband feel so special and cared for. I will always be grateful for the entire staff at St. Francis

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  Jun 14, 2026

• Google5/5

  Clean! I appreciate the cleanliness . it is pretty full, but the staff is still great about being attentive to each client. My mother is there for a broken hip and I believe she’s in the best hands. It’s not home but it’s the closet thing to it . Thank you st . Francis staff for all you are doing for her and we can’t wait to get her home !

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  May 10, 2026

• Google1/5

  This facility doesn't deserve a star, but I can't proceed with a review unless I give at least one. This place should be closed. The staff is incompetent and lazy. They overdosed my mother with Insulin by giving her almost double her normal dosage then tried to cover it up. Her personal belongings would dissapear all the time without an explaination. If you love your family member don't send them here.

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  Apr 13, 2026

• Google5/5

  My husband has been in several skilled nursing facilities in theme last couple of years & he has done better here than any other place. The staff is great, the facility is clean & it's very close to home for us!

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  Feb 27, 2026

• Google5/5

  I have been at St Francis for just under 2 years. I love the atmosphere here. They have provided great care for me. I would recommend anyone to choose St Francis as their Skilled Nursing Facility.

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  Nov 28, 2025

• Google5/5

  The St Francis facility and staff are amazing. My dad had two stints here due to health circumstances, but fortunately the team here made it as easy as possible. The facility itself is nestled in the general neighborhood. Parking is simple as they have a large lot in the back. Upon entry, the area it bright and clean. Each room is alway clean and the building is properly staffed. In fact the staffing to resident ratio seem great. There is always someone to ask for help when necessary. Meals are complete and has a good variety. Caretaking of the patients is on schedule and the staff are friendly. The level of engagement with the patient is also great. My dad's mental state is diminished, but the stuff still finds ways to interact with him. I often visit my dad and find that he is in a group activity that ranges from bingo, karaoke, and watching movies to name a few. I want to give a shout out to our case manager, Cynthia, who is always supportive and respond quickly to questions that we may have. Also to my dads physical therapist, Dominic, who always have a friendly demeanor, understanding tone, supportive nature, and most importantly patience to try and get my dad back to baseline. We also sincerely appreciate all the care and attentiveness to all the nurses that provides care to my dad around-the-clock. I know the staff is always watching because I get a phone call every my dad falls. I highly recommend St. Francis to anyone who needs to seek out a care facility.

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  Oct 7, 2025

• Google1/5

  I am formally expressing my dissatisfaction with the care my brother received at St. Francis Rehabilitation Center in Hayward. After being discharged from San Rose Hospital for heart failure, he was admitted to this facility for recovery. Despite the staff being generally polite, the conditions at the facility were extremely poor. My brother was placed in a crowded room with two other patients, limiting his privacy and comfort. Nurses only checked on him once a day, and I never witnessed them administering his medication during my visits. He was often left alone in his room for extended periods, which raised serious concerns about the attentiveness of the staff. Additionally, the rehabilitation services were grossly inadequate. He was given only 10 minutes of physical therapy per day, after which he was immediately returned to bed. This minimal effort does not align with the purpose of a rehabilitation center, which is supposed to focus on patient recovery and mobility. Based on this experience, the facility felt more like a hospice care center rather than a rehabilitation center. I believe patients and their families deserve transparency and proper care when entrusting their loved ones to a medical facility. The conditions and lack of adequate rehabilitation at St. Francis Rehabilitation Center are unacceptable. I hope improvements are made to ensure patients receive the care they need and deserve.

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  Mar 28, 2025