Vale Healthcare Center

Reviews and listings

What families and listing sites say.

Reviews

• Google5/5

  During a rough time for our family and a time that no one had planned or prepared for, the team at Vale Healthcare Center helped guide us when we needed it most. Maxine was exceptional from the very beginning being caring, attentive, and incredibly supportive when we needed guidance the most. She helped make a complicated process feel manageable and was always available to answer questions and keep us informed. What stood out most was the genuine care shown by everyone at the facility. The staff treated our family with so much care each day and helped make the situation much more manageable. It was if the staff was caring for their own loved one. We’re truly thankful for the professionalism and kindness we received throughout the entire stay. I would not hesitate to recommend Vale Healthcare Center. Be sure to ask for Maxine to help with any questions or planning you may have.

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  May 20, 2026

• Google1/5

  Their Director of Nursing, Miss Carter, is so incredibly rude to sick patients and their families. My mom was sent here to receive IV antibiotics for 3 weeks and had to be transferred out in less than 24 hours. The quality of care is terrible. The nurses couldn't tell me when the last time she received her antibiotics! The staff were speaking badly about my mom in Spanish not realizing she understood them. There are no phones in patients rooms and it's very hard to get a nurse to bring the phone they have available to the rooms. This place was more like a prison or a psychiatric ward than it is a skilled nursing facility. Avoid bringing your loved ones here. P.S. When her boyfriend called to speak with her they immediately asked him if he was a lawyer....why would they ask that?

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  May 12, 2026

• Google5/5

  From the moment we met Maxine in the hospital, she made an overwhelming situation feel so much easier and more comforting. She was compassionate, knowledgeable, patient, and truly took the time to answer all of our questions and guide us through the transition process. Her communication and support gave our family so much reassurance during a stressful time. Transitioning to Vale Healthcare Center was smooth and seamless thanks to Maxine and the amazing staff. We truly felt our loved one was in good hands every step of the way. Thank you so much for taking such wonderful care of our family friend during their stay. The kindness, attentiveness, and professionalism shown by everyone meant so much to our family. We would absolutely recommend Vale Healthcare Center to anyone in need of skilled nursing or rehabilitation care.

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  May 8, 2026

• Google2/5

  We have been trying for weeks to get someone who is ready to leave discharged. It's impossible to reach their social workers as this is the only way to get them out. It's been over 2 weeks of trying to reach the one social worker. She is not always there, or in meetings, or some other excuse. Makes me wonder if the inaccessibility is just to keep the place billing insurance...

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  Jan 5, 2026

• Google1/5

  If you love your people don’t send them here!!!!!!! These horrible people almost killed my mom! She was there 9 months went in for physical therapy, & left with a broken hip!? Hate this place! Nothing professional! They need to be closed down! Smoking drinking outside the facility, cnas come to work to have fun & not their jobs! Just overall terrible, everything about it!!

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  Feb 9, 2025

• Google1/5

  My mother has been in this hell hole of a facility since 7/3/16 and when I say I have been fighting with the admin staff is an understatement. They have loss my mothers footrest and still have not located it , glasses were lost and no one knew from Thursday til Sat. And I do her laundry weekly there should not be any reason why her clothes come up missing. I have complained had meetings and nothing has improved. I have even contacted the Osbusman dept with no results. Unfortunately, there are no other places where we can transfer her to that are close by and that can take her. But please if your loved ones have to go to Vale stay involved. I pop up often at different times and days so they never know when to expect me. Here we are 2 yrs later and again Vale has lost my mother's glasses and don't seem to care too much about locating them. So the family is replacing them for our mother and hope Vale will reimburse. To me this is negligent on Vale's behalf. When I wash my mother's clothes weekly there are times where there are scrubs in her laundry and other clothing in with her laundry too many unresolved issues and complaints

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  Jun 12, 2018

• Google5/5

  I was there from June 2015 to August 2016 and everyone I came in contact with was professional. Always got my medication on time the staff that I encountered was great and includes Cna's, charge nurse's, social worker's, activities director and activities assistants & wound care nurses. The only thing I didn't like was some of the food but I can't compare their cooking to my mothers it's not fair. So in other words do what I did and ask your love ones to bring some food but all meals are not bad. I highly recommend this facility.

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  Oct 10, 2016

• Google1/5

  A family member of mine got transferred to Vale this week. I sware that they don't give their patient's medicine on time. They have nasty food. Need to improve their nutrient table. Some Asian nurse are mean and lazy. Who ever is handling this nursing facility needs to improve their customer service and the speed their staff service. I wouldn't let any of my family members be in this facility no more.They rather see them suffer than living a good healthy environment. Some of their staff don't now how to smile. All staff should speak English not their language. In the other hand. Some staff and Doctor's are nice.

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  Nov 21, 2015