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Key information
Willow Pass Healthcare Center is an 83-bed nursing home in Concord, part of Pratap Poddatoori. Medicare rates it 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality of care.
Care on offer includes a hospice program. It is certified by Medicare and Medi-Cal, and has been since 1967. The nearest hospital, John Muir Medical Center - Concord Campus, which has an emergency room, is 0.9 miles away.
Inspectors have visited 40 times since November 2023, most recently on October 9, 2026. Federal inspectors cited 11 deficiencies in that time (2 actual harm and 9 potential for harm). Regulators looked into 50 complaints in that time (12 substantiated, 2 partially substantiated, 10 unsubstantiated and 26 without a recorded outcome). Medicare imposed 2 penalties (listed amounts total $45,702) in that time (1 civil money penalty and 1 payment denial).
From April to June 2026, each resident received 3.94 hours of nursing care a day on average, 0.61 of them from registered nurses.
Rating and inspection report
Official rating
- Medicare health inspections2/5 · Below average
- Medicare quality measures (long stay)5/5 · Much above average
- Medicare quality measures5/5 · Much above average
- Medicare staffing4/5 · Above average
- State inspections6 serious citations in 3 years
Care & pricing
Care available
- Licensed capacity
- 83 beds
- State license
- CA 140000259 · Active
Pricing
- Average daily charge (Medicare cost report): $429 per dayNursing home
Payment types accepted
Daily life
Details
Facilities
- Activity room
- Arts room
- Business room
- Cable TV
- Climate control
- Fitness room
- Furnished
- Game room
- Garden
- Kitchenette
- Library
- Movie room
- Outdoor common space
- Private bathroom
- Spa /
sauna / wellness room - Telephone in room
- Walking paths
- Wi-Fi and internet access
- For-profit ownership (corporation)
- State-licensed skilled nursing facility (California CDPH)
Activities
- Movie nights
- Music program
- Outdoor programs
- Resident run activities
- Scheduled daily activities
Services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Concierge
- Family support services
- Hospice care on site
- Hospice program
- Housekeeping
- Laundry
- Licensed nurse on site 24/
7 - Medication administration by staff
- Medication management and reminders
- Move in coordination
- Non-ambulatory care
- Resident council
- Special diets (diabetic, renal, pureed)
Dining
- All day dining
- Allergy sensitive
- Diabetes diet
- Dining room
- Gluten free
- Professional chef
- Restaurant style dining
Safety and security
- Automatic sprinklers throughout the building
- Emergency alert system
Transportation
- Transportation and parking
Policies
- Accepts Medicaid (Medi-Cal)
- Accepts Medicare
Languages spoken on site
- English
Come and see for yourself
The best way to know if a place is the right fit is to experience it in person. Arrange a visit to explore the space, get a feel for daily life there, and ask any questions along the way.
Reviews and listings
What families and listing sites say.
Ratings on other sites
- 3.1/5
Reviews
- Google5/5
PT was really good, exceeded expectations. The entire staff was knowledgeable and attentive. Couldn’t have been happier. The food could have been better, but it matched my expectations for a place like this. Far from gourmet food but they took really good care of of my dad and his rehab. That’s why he was here.
Read full reviewOct 6, 2026
- Google5/5
I was not impressed with Willow Pass Healthcare Center when I first arrived. I had just spent eight days at Kaiser, where I received outstanding care. So, when I arrived at Willow Pass, I was surprised by how old the facility looked. However, it didn’t take long for my opinion to completely change. I quickly fell in love with the staff, the physical therapy team, and how clean the facility was. Everyone was kind, encouraging, and genuinely wanted the best for me. Within just a few days, my entire mindset had changed. I was there for 15 days. While I looked forward to going home because I missed my husband and my dog, I was also a little nervous about how much care I would need once I got there. Thanks to the skills, confidence, and encouragement the physical and occupational therapy teams gave me, I felt prepared to be as independent as possible. They made my transition home a smooth and successful one. I especially want to thank Cassie, Chelsea, Kelsey, and the rest of the PT and OT staff. Your compassion, patience, and dedication made such a positive difference in my recovery. I will always be grateful for the care and support you gave me.
Read full reviewJul 4, 2026
- Google5/5
My biggest fear has always been spending time in a nursing facility. That all went away when I had to spend the past 21/2 months at this facility! I could not have asked for a better group of Nurses, Physical Therapists, Wound Care Therapists or CNA's. As a matter of fact the entire staff gets an A1 - 5 Star rating from me! Thank you for all your help! I will never forget any of you!
Read full reviewJun 21, 2026
- Google5/5
I cannot say enough wonderful things about this center. My dad has been here for both physical and occupational therapy, and the progress he has made is incredible. The entire rehabilitation team is not only highly skilled and professional, but they also treat patients with deep empathy, patience, and respect. They turned a challenging recovery process into a positive, motivating experience for him. We are so grateful for the care, encouragement, and support they’ve given our family. If you or a loved one needs rehab, this is the place to go!
Read full reviewMay 25, 2026
- Google5/5
After my mom’s knee replacement surgery, she unfortunately fell in the hospital and was unable to walk. We had no choice but to place her in a rehab facility, and choosing this one was the best decision we could have made. Every single staff member has been kind, patient, caring, and truly dedicated. They work incredibly hard and always treat my mom with dignity and respect. The level of care has been outstanding. The physical therapy team is amazing—very professional, encouraging, and attentive. Thanks to them, my mom has made great progress in her recovery. The staff also does an excellent job with daily care: helping with showers, keeping the bed clean, and changing gowns frequently, making sure patients are always comfortable. During a very stressful time for our family, this facility gave us peace of mind. We are extremely grateful and highly recommend this rehab center.
Read full reviewDec 25, 2025
- Google5/5
I came here with a broken ankle after 36 hours in the ER. I was traumatized, terrified, and in much pain. The staff here got me calmed down. They were patient and caring. The remainder of the stay here was as good. The staff are great, they know their profession and care for the patients. It was not just me but I watched the nurses, CNAs, and therapists all care for the patients and address each patients needs. If I am ever in need of a care facility again, this is the one I’ll choose.
Read full reviewDec 12, 2025
- Google5/5
I was here for short term and long term patient. I got discharge from the facility. The facility extremely well-managed, prioritizing both cleanliness and comfort all the time. Staff members are professional, attentive and willing to exceed expectations to assist patients. I was happy with all care.
Read full reviewNov 24, 2025
- Google5/5
My mom recently had a Knee replacement/ Femur fracture surgery and was sent to this facility for her rehab. This place was absolutely amazing with great staff who helped her get back on her feet moving around in NO TIME and treated her with so much compassion and comfort during her stay while she was healing. Thanks again for taking care of my mom Team Willow Pass!! Highly reccomend 10/10
Read full reviewOct 30, 2025
Location
3318 Willow Pass Road, Concord, CA 94519